By Vincenzo on Saturday, 20 February 2016
Posted in Technical Issues
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I have already asked about that issue.
You has suggestesd me to contact my hosting provider. They have setted , but doesn t work yet.

Could you check or try a solution
I can't access the cpanel of your site. Also, does your hosting provider support wget?
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Saturday, 20 February 2016 01:18
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My provider said me:
"i don t understand why "easydiscuss team" is talking about cron...how cron is involved in email parser".

the id and psw about cpanel are correct.
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Saturday, 20 February 2016 02:52
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Hey Vincenzo,

I am really sorry for the delay of this reply as it is a weekend for us here. I can't even access http://professionet.it/cpanel . The page would not load

Anyway please reply to your hosting provider:

1. If a site has 500 subscribers, sending emails on page load is suicide. The page will take too long to load. I am sure you know how sending emails from script works.

2. We have to resort to cronjob to process these emails by invoking a specific URL of the web page so that these process does not affect user's accessing your website.
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Saturday, 20 February 2016 20:35
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It i s strange. Because if i click on the link, i am directing on the page.
Try this for cpanel: http://srv.hdedi-xlogic600.org:2082/

The provider tell me that is a problem of the extension.

Is really important, and i am loosing the user for that.
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Monday, 22 February 2016 17:16
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Hi Vincenzo,

I try this link : http://srv.hdedi-xlogic600.org:2082/ the page is taking long to load and it just show blank page after finish load.
see snapshort: http://screencast.com/t/kCel5UWFr

Please advice?
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Monday, 22 February 2016 17:36
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I know that link...and they work well..see attach
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Monday, 22 February 2016 18:05
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i can screenshot the page of cronjob
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Monday, 22 February 2016 18:06
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Could help?
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Monday, 22 February 2016 18:07
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Hi Vincenzo,

I am sorry for the late reply and inconvenience caused fo this.It seems like we still can not access the link you given, it taking long to load and it just show blank page. In the other hand, you still can set up your cronjob by following these steps on cPanel Cronjob Setup
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Monday, 22 February 2016 18:41
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I have followed the guide, but doesn t work. I have created the cron, and insert all data in backend...
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Monday, 22 February 2016 19:19
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Hey Vincenzo,

Based on your screen shot of the cronjob, it does seem to be correctly configured. Can you please check the following?

1. Check with your hosting provider if /usr/bin/wget is the correct path.

2. Check the e-mail activities at the back end of EasyDiscuss and see if all of the items are already marked as sent? If they are already marked as sent, EasyDiscuss has already dispatched the emails.

3. There are times when your mail server get's flagged as spam. Check your spam box and ensure that these e-mails aren't flagged as spam?
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Tuesday, 23 February 2016 01:49
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1. My provider told me that is correct
2. in the mail activities there are not mail sent !!!
3. in my email box are not mail from cron....
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Tuesday, 23 February 2016 02:18
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Hey Vincenzo,

Hm, I am actually a little lost here. Are you trying to process remote publishing here or are you having problems sending out emails from the site?

If you are trying to setup remote publishing, can you please provide me with:

1. The webmail access (with username / password)
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Tuesday, 23 February 2016 02:22
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Mark,
i would that when a new discussion is pubblished, who have the subscription receive the notification. But the extension doesn t send the notification
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Tuesday, 23 February 2016 05:19
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Hi Vincenzo,

We are actually trying to assist you with the issue but we can't even access this backend admin http://professionet.it/administrator/index.php and srv.hdedi-xlogic600.org:2082
The page would not load
http://screencast.com/t/aRY3KIzrj7P1

I've also try to login to you mail that you provide but the login credentials doesn't seem to work for me. Can you please advise?
http://screencast.com/t/xB6oFp3mVV
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Tuesday, 23 February 2016 12:20
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now it works. i have changed some data. thanks and sorry
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Wednesday, 24 February 2016 01:18
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Hi Vincenzo, you are most welcome.Glad that your issue is resolved now. Have a nice day ahead
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Wednesday, 24 February 2016 10:17
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