Hey Sabih,

It seems like when the cronjob push the comment `file` attachment into your Amazon S3, it show that error.

I have temporary commented out that code, you can refer on my attached screenshot below.
JoomlaFolder/administrator/components/com_easysocial/includes/cron/hooks/storage.php

It should work correctly now, but now temporary those file attachment will not push to your Amazon S3 first.

I will continue investigate on this, can I have the permission test in your development site regarding this issue?

By the way, may i know that image broken issues is it still persists?

Hey Arlex,

thank you for that quick reply.

It should work correctly now, but now temporary those file attachment will not push to your Amazon S3 first.

Probably you mean with file attachments everything that is not an image, like zip files. In that case it does not matter, because I have deactivated file attachments sitewide. But since it made problems, does that mean I forgot to switch this function off anywhere?

I will continue investigate on this, can I have the permission test in your development site regarding this issue?

Sure, you can playaround on the dev site, though as long as everything except the file upload is working, I am fine.

By the way, may i know that image broken issues is it still persists?

Just tested seconds ago and there where no problems with the images.


Big thanks for solving this and have a great weekend.

Hey Sabih,

Something is really strange, if you take a look of my attached screenshot below, I did figured out one of the record (missing comment and image) from the stream causing this cronjob 404 error.

After I removed that record from your database, it work fine now.

I've checked again in your site, I was unable to replicate this issue again if I remove the comment from the stream which contain the file attachment, it will also delete the record from this table `#__social_files` you can check my video here : http://screencast.com/t/AqoLFFBmn

if you know how to replicate this issue again, I would love to check this issue.

if you know how to replicate this issue again, I would love to check this issue.

I remember the user told me she got problems in posting an image as a comment. Only information I got is that she got an error message with her iPad after a long loading time, so I assumed it was a timeout or similar. When she told me it worked with the third try I thought it is fine.

But since most of my members have only very minor technical knowledge, it is nearly impossible to gather usable information if they have a problem on the site... >.<

Usually I always try to replicate problems by myself when users of my site complain anything so I can assure to make it replicable for you as well. I will update this thread the moment I will hear about the problem or be able to reproduce this.

Hey Sabih,

I remember the user told me she got problems in posting an image as a comment. Only information I got is that she got an error message with her iPad after a long loading time, so I assumed it was a timeout or similar. When she told me it worked with the third try I thought it is fine.

I think most likely because of this situation, because i noticed got a few record also same image name from database. If that is possible, perhaps you can ask him whether can provide following information?
- which image she trying to upload but hitting timeout issue
- is it only happening on iPad

But since most of my members have only very minor technical knowledge, it is nearly impossible to gather usable information if they have a problem on the site... >.<

Usually I always try to replicate problems by myself when users of my site complain anything so I can assure to make it replicable for you as well. I will update this thread the moment I will hear about the problem or be able to reproduce this.

Yes, keep us update if the issue still persists.

- which image she trying to upload but hitting timeout issue
- is it only happening on iPad

Following the explanation the user gave me, it was always the same image she tried to upload until it finally worked. It is very hard to get any information from my members since they are not very cooperative in most cases and even worse in explaning. >.< I really try to figure out what they did in most cases after two questions they stop answering or get tired and say it would not be important for them...

I will try to get the original image from her which was uploaded so maybe this might help, but not sure if it will be possible to get.

Hi Sabih,

I will try to get the original image from her which was uploaded so maybe this might help, but not sure if it will be possible to get.

-> It could be great if you can get the image from her, so we can narrow down the caused of this issue and troubleshoot is much faster