Cronjobs are executed in intervals. What is the interval for the cronjob for the site? Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Hello Mark

i will send the details by email .


Regards

Hey Tamer,

Please post the details here instead of sending it into the ticketing system. If you see the "Site Details" below, you can place your information there. It's secure and only visible by us

okay do you received login details ?

Hello

Please find login details in site details . please to fix cron job problem
Regards

Hi Tamer,

I am sorry for the delay of this reply due to the different timezone here in our end.

I've checked your cron command and it seems like you are using cron.php command instead of cron=true. If you are using cron.php you need to manually edit the file /components/com_easysocial/cron.php at line 19 for every easysocial update on your site:

$host		= 'site.com';

// replace site.com with your site domain name as example below

$host		= ''stackideas.com';

I've helped you to edit the file and the cron should get processed correctly now.

thank you

how to modify the logo for email alert , and what it the time for cron jobs is it 15 minutes ?

regards

the cron jobs configured using my cpanel account not with cron,php am still have the same problem
every 15 minutes the website configured to sent email for users when comment or like etc......
can you check it please .

Hey Tamer,

You can find the documentation to alter the emails at http://stackideas.com/docs/easysocial/administrators/templating/customizing-email-logo . I could check on your cronjob for you provided that you provide us with the following details:

1. FTP access
2. Cpanel access

The ftp access which you provided is not working.

hello mark

cpanel access under site username / password using godaddy hosting .
I have checked the ftp credential it's works , please note that am using cpanel cron jobs not cron.php .
regards

I cannot access the administration area of your site, http://screencast.com/t/ypxi1UAfsWFJ . Are you sure the username for your Joomla site is just numbers?

Hello mark

You can use the attached credential for backend to solve cron job problem.

Regards

Hey Tamer,

The ftp access that you have provided is not working This is what I am getting when I access your site's ftp, http://screencast.com/t/0M0PzD8sXeAI Can you please fix all the login credentials that you have provided?

hello

please do not specify any port , i check it again and it work's
the login has been fixed pls check it again .


Regards

Hi Tamer,

I am sorry for the delay of this reply as it weekends for all of us here.

I've reconfigured your cronjob to use cron url command instead of cron.php and all notifications should get processed correctly every 15 minutes now, http://screencast.com/t/tQKuSLXxznd .

Hello Ezrul

Thank you very much.

Regards

You are most welcome Tamer.

Hello Ezrul

Do you have native mobile app for EasySocial 1.3 ?

Do you have a tome frame for easysocial 1.4 updates ?

Regards

Hi Tamer,

Please find the answer from your inquiries below:

Do you have native mobile app for EasySocial 1.3 ?

If you mean easysocial mobile app you can refer to the following apps developed by our partner TechJoomla here, https://techjoomla.com/mobile-apps/easysocial-app.html .

Do you have a tome frame for easysocial 1.4 updates ?

You can refer the following link here for easysocial roadmap page, stackideas.com/roadmap/easysocial .

Hello Ezrul


How to send friend suggestions like twitter via email ?



Regards

Hey Tamer,

Unfortunately right now friend suggestions are only available on the dashboard page

Hello

How to display friends suggestions for all users because it's only displayed for admin only ?

Regards

Hey Tamer,

The friend suggestions are available for everyone and not just admins only. Perhaps you can edit the app from the Applications at the back end of EasySocial and enable the option "Default Apps".

Hello mark

Can you please help me to enable this option?

I need the required steps.


Regards

Hey Tamer,

You could easily configure this as shown on my screen shot here, http://screencast.com/t/3e0gbSbm4 . I have done this for you and it should work for all users now provided that there are suggestions for the user that is logged in of course

Hello


Which tab should be chosen from easysocial admin panel?

Regards

Hi Tamer,

You can find the settings for Friends App from your backend > easysocial > applications > and search for "Friends" as you can see from my screenshot here, http://screencast.com/t/h3yNdbwTT .

Hello

Thank you very much

Regards

You are most welcome Tamer. As a gentle reminder kindly start a new thread instead if you have anymore question regarding on our components in order to avoid confusion between users that reading this thread and to our staff that keeping track of user's issue.