By ramboz on Sunday, 04 May 2014
Posted in General Issues
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I have upgraded my initial post (see below) by providing additional information in the Attachment tab as well as in the Site Details one ... hopefully this will help you in your investigation
thanks
-jl-




I am running Joomla 3.3 and have just installed Easydiscuss on my Site.

I set up the mail parser and successfully tested the connection. Then in my SiteGround environment I created the Cron job as per your instructions wget -O /dev/null "http://dupont-sailing.info/index.php?option=com_easydiscuss&task=cron"; and that job runs every 30 minutes and I get the following confirmation mail.
--2014-05-04 04:30:01-- http://dupont-sailing.info/index.php?option=com_easydiscuss&task=cron
Resolving dupont-sailing.info... 181.224.135.61
Connecting to dupont-sailing.info|181.224.135.61|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 125 [text/html]
Saving to: `/dev/null'

0K 100% 12.2M=0s

2014-05-04 04:30:01 (12.2 MB/s) - `/dev/null' saved [125/125]


However when I send messages to the specific address, although those messages are well received by the server there is no creation of any discussion in Easydiscuss .
If I try to run the URL directly, I am getting the following message
Email batch process finished.
Connection à : avaries@dupont-sailing.info
Connection à : avaries@dupont-sailing.info


Any idea how I could further debug that issue ?

thanks
-jl-
Sorry Mark but Iam not use to share password and account on forums - I did reply to the email I received .. any chance for you to use that info I sent by mail ? or have you any more secured way to communicate (eg: making reply private)
thx
-jl-
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Monday, 05 May 2014 02:32
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Hello Ramboz,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Sunday, 04 May 2014 23:52
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Hello ramboz,

Sorry for late reply to this,
You can access this URL http://stackideas.com/forums/cron-job-not-creating-discussions, edit your first post then put the information in the optional information field below. Don't worry about privacy. Only Support team can view the information.

OR

You can send a ticket and provide your Joomla backend and Cpanel access on our online helpdesk which is available at https://crm.stackideas.com , Our helpdesk here is under SSL protection. So no worries on the secure part
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Monday, 05 May 2014 11:00
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Hello Folks, I have updated my initial post with login information for both Joomla and SiteGround FTP .. not sure you noticed it hence this gentle reminder
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Thursday, 08 May 2014 02:26
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Hello ramboz,

Sorry for late reply to this,
I have tried to access in your Joomla backend today, but i getting this :
Warning
Le mot de passe ne correspond pas au nom d'utilisateur, ou vous n'avez pas encore de compte.


May i know your Siteground is login from here right? -> https://www.siteground.com/
If yes, i have tried to access, but it seems like you provided that login credential is not working.
Please advise.
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Thursday, 08 May 2014 11:34
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I have attached my siteground account info - please see below in the Site details
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Thursday, 08 May 2014 12:51
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I have attached my Joomla account info - see site details
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Thursday, 08 May 2014 12:54
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Hello ramboz ,

I have help you checked in your site, it seems like your email server doesn't support this "Validate Certificates" -> http://screencast.com/t/iyYaV7GUDy
ANd i have help you put empty this cron email, -> http://screencast.com/t/i36nd5F7dpv
It work fine now, please have a check.
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Thursday, 08 May 2014 14:03
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Hi Alex,
many thanks for the quick feedback.

It is clear that you have found the rot cause of th eproblem and have partially fix it ... much appreciated.

However I still experience a problem: when I send an email ot the avaries@dupont-sailing.info email address I do see the automatic posting of a new discussion (that's great) but the title is not the content of my email but the Cron command script.

If you look to my website at this address (http://dupont-sailing.info/index.php/avaries) you can see that the last posting (Cron wget -O /dev/null 2>&1 "http://dupont-sailing.info/index.php?option=com_easydiscuss&task=cron" does not match with the content of the email I sent (which was : Pb with virtual boat (testing) )

Any idea what the reason can be when I see your own tests having been successful earlier today

thanks
-jl-
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Thursday, 08 May 2014 14:44
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Hello ramboz,

Sorry for late reply to this,
Can you check again with your test post -> http://dupont-sailing.info/index.php/avaries/pb-with-virtual-boat-testing
the title and content is exactly match with your discussion post

Maybe just now that was my test post, also it seems like you have set 30 minute process 5 email when automatically run the cron command, i have help you set 30 minute, then i have help you set 10minute process 20 email.

Hope this help.
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Thursday, 08 May 2014 15:36
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thanks you Arlex .. my last test worked well and my email showed up quickly on the web site as a new discussion

I just noticed however that when accessing that page http://dupont-sailing.info/index.php/liste-des-avaries the site displays a warning message :
Avertissement
JUser::_load : impossible de charger l'utilisateur ayant l'ID 679
which translated into English would be something like :
Warning
JUser::_load : impossible to load user with ID 679

Indeed when checking my list of users under EasyDiscus or Joomla I do not have such a 679 userID .. the last one that was created was yours (stackideas) with userID 678

Can you please explain me why I now get this warning message and how I could get rid of it ?

thx again for your very efficient support

-jl-
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Thursday, 08 May 2014 19:13
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I have also noted that if I run the Cron script manually directly from my browser, I now get an error message I was not getting before that says:
Email batch process finished.
Connection à : avaries@dupont-sailing.info
Fatal error: Call to undefined method JUtility::sendMail() in /home/dsclub/public_html/components/com_easydiscuss/classes/mailqueue.php on line 516

this may help addressing my previous question

thx
-jl-
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Thursday, 08 May 2014 19:59
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Hello ramboz,

Sorry for late reply to this,
That was my fault Because i have created a new user (stackideas2 - ID679), after i tested post completed then i delete this user from your user manager, then i forget delete my test post, mean when you load your easydiscuss frontpage layout , the system couldn't find this discussion post author in your site, so it show that error.

I have help you deleted my test post, the error message was disappeared now.

Don't be worries of this error message because it doesn't harm your site, when you have the email come in, the cronjob will automatically help you process and fetch the email in your easydiscuss frontpage layout.
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Friday, 09 May 2014 01:10
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Dear Arlex,

thanks for having cleaned up the posting related to the deleted user. So at this point it looks that all the automatic posting via email is working perfectly well.

I still have the error message when I run the cron script manually directly from the web browser. You indicated I should not worry but I think this is not normal as I did not have that message before. Fatal error: Call to undefined method JUtility::sendMail() in /home/dsclub/public_html/components/com_easydiscuss/classes/mailqueue.php on line 516

More critical, and I had not tested it recently since I was focusing only on the automatic posting via email, but the normal posting via the web interface is not working anymore... I do not get any error message but the new posts are not visible on the web site and do not appear as new post either in the backend.

Can you please review that aspect please

thanks again for your support
-jl-
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Friday, 09 May 2014 03:56
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I have another question: when posts are created automatically via the cron script after reception of an email, the post is not showing the email address of the person who sent the message but in place simply indicate "guest" as the author of the new post ... is it possible to capture the email of the sender and to display it in the newly created post ?
thx
-jl-
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Friday, 09 May 2014 04:12
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Hello ramboz,

Sorry for late reply to this,
I have help you modified this code from JoomlaFolder\components\com_easydiscuss\classes\mailqueue.php
LINE 516



JUtility::sendMail( $app->getCfg( 'mailfrom' ) , $app->getCfg( 'fromname' ) , $replyToEmail , '[#' . $post->id . ']: ' . $subject , $output , $sendAsHTML );
}
//replace with
JFactory::getMailer( $app->getCfg( 'mailfrom' ) , $app->getCfg( 'fromname' ) , $replyToEmail , '[#' . $post->id . ']: ' . $subject , $output , $sendAsHTML );


Can you try again and see the error message is it still persists? Because i have tried to post via email as guest (arlexwong), but the discussion post also show in my email name and email address, am i missing something step here?

Also, I have help set the cronjob time interval to process every 5 minute send 20 email. It works if let it automatically process the cron command.
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Friday, 09 May 2014 12:46
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Arlex,

I can only create new posts by sending emails but not anymore by using easydiscuss from my website.

Are you still able to create new posting using the web application? If so how do you do it because personally it is not working anymore
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Friday, 09 May 2014 16:34
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Hello ramboz,

Sorry for late reply to this,
Actually that was known issues when you submit a question in zinc theme, can you update to latest version of Easydiscuss? It should be fixed it.
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Friday, 09 May 2014 20:04
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Hello Arlex

latest version uploaded and problem solved with the Zinc theme
Looks like everything is OK by now

Thousand thanks for your patience and professionalism ... much appreciated
-jl-
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Sunday, 11 May 2014 01:20
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Thanks for updating Rambo, glad that your issues are resolved now
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Sunday, 11 May 2014 16:16
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