By raph on Thursday, 19 February 2015
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Hi,

My users do not receive emails. All Easysocial alerts activated, all users accepted and published, settings alert polling interval 30 sec.

Have tried to set up a cron within my host. Here some questions as it does not work for the moment.

Attached is a picture of my host cpanel.

1) Script to be run from: choose between:
a) http://mywebsite.org/
b) http://www.mywebsite.org/
c) http://mywebsite.hostprovider.com/

my site runs at url : http://www.mywebsite.org (with redirection from mywebsite.org to http://www.mywebsite.org)

what to choose?

2) what to put after the /:
a) index.php?option=com_easysocial&cron=true"
b) components/com_easysocial/cronjob.php

i tried both and tried also to modify within the cronjob.php:
$host = 'mywebsite.org';

Help welcome

Thanks!

Raph
Hello Raph,

I am really sorry for the delay of this reply as it is a weekend for us here. I have applied some changes on your scheduled task in your cpanel. It should work fine now.

I have also modified the file /components/com_easysocial/cron.php so that it uses the correct URL.
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Sunday, 22 February 2015 20:09
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Hello Raph,

I'm sorry for the late reply, can you provide us your backend, FTP and cpanel access so we can have a better look on this?
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Thursday, 19 February 2015 22:46
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Hi Nick,

Could you provide me with a private email where to send this information?
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Saturday, 21 February 2015 00:34
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Hello Raph,

Ideally you should post them in our forums under the "Site Details" tab. These information are only visible to site moderators and not everyone. Apart from that, we also apply our own encryption method on your passwords which is only known by us so it is perfectly safe.

If you still feel unsafe, you can always create a new ticket at https://crm.stackideas.com . Please also describe your issues there as it is a completely separate team working on the tickets and forums.
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Saturday, 21 February 2015 01:09
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Hello Mark and Nick,

thanks for your answer.

Site Details are included in the site details tab.

Kind regards

Raph
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Saturday, 21 February 2015 01:47
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Hi Mark,

All fine.

You're a top team in term of product and services

Thanks!
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Monday, 23 February 2015 01:02
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Thanks for updating, glad that your issues are resolved now
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Monday, 23 February 2015 01:24
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