Hi there,

It seems that those details are missing as you can see here https://take.ms/srYB5. Can you provide us again so that we can further check this issues?

Hi Abdul,

The access info is in the Site Details section. I have confirmed it's there.

Thora

Hi there,

It seems that im hitting this https://take.ms/8Tn0u and it is coming from your current template as when i changed to protostar, it does works without any issues.

Can you consult with them regarding this and see how it goes.

Hello Abdul,

I updated that particular plugin (menu plugin to make menu sticky), and it's not sending any errors any more (like your screenshot). But it's still not working. I also tried a different plugin, and no plugin, and the same thing, it didn't work and I get the same error.

Do you have any ideas? I'm not an expert coder, so I can't tell if there's some other sort of errors.

Thora

Hi there,

It seems that i no longer can replicate them right now. Is there any fixed you have done on your end?

EDITED

Hi Abdul,

It is working now. Both doing it manually in the browser, and by the formal Cron in Cpanel. If you didn't make any changes, then I guess it was me updating the plugin.

Thanks for your input and help.

Thora

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

The reason why sometime hit that error but sometime didn't hit that error is because your current mail activities do not have any pending email so it will not show the error when execute the cron URL on the page manually.

After I checked further, it seems like those error caused it from your template override file JoomlaFolder/templates/g5_helium/html/com_komento/emails/comment.reply.php, because when you execute the Cron URL on the page, it will trying to retrieve the HTML content from the email template file, for now I already renamed this file, can you check again is it work fine now?

If you would like to customize something on your Komento email template, you have to take a look the current Komento original email html structure then only modify to your own customization code.

Because all of your current email template override file seems outdated already.

[EDITED]

Hi Arlex,

Thanks. Everything is working fine now. A long time ago I customized some things. I'll have to review my customizations and make those customizations on the updated files. For now, everything is ok, and working. Now that these things are stable, I'll let it all be for now. Later on I can revisit those files, and get them updated.

Thank you for all your help.



Thora

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.