By Josef Wiedring on Saturday, 13 May 2017
Posted in Technical Issues
Replies 26
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i had try to upload a other pic on avatar.
but thats not possible.
if i want take a pic, then comes nothing - only a white page with a grey part.
and its not possible to upload pics form my mobile album.
the view from change pics from my account looks not well.

then i had try to upload other pics with phone (ios and android)
thanks
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

I've checked in your post, It seems like you didn't update your Joomla backend and FTP login credentials at your first post, perhaps you can update once those login details at http://stackideas.com/dashboard/site so you do no need to provide every thread on our forums.
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Saturday, 13 May 2017 10:10
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It seems like you have provided your site details on your another thread, I already tested on my mobile with Chrome browser, it seems upload avatar and cover seems work fine, i tested on this user account 'maxman..' , perhaps you can provide us some screenshot which part showing grey part so we can better have a check?
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Saturday, 13 May 2017 10:29
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I had tested with ios safari and samsung android internet browser.

The upload works same if i want upload a pc in my album.

But by the post part in stream works fine.
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Saturday, 13 May 2017 18:46
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Hello Josef,

Hm, yeah you are right. It looks like the "Take Photo" isn't working on the desktop and on the mobile as well. I have added an issue in our tracker for this internally.

However, the choose photos seems to be working fine. Are you having issues with "Choosing Photo" from existing photos as profile picture on mobile devices?

By the way, the sidebar menu that you have is pretty confusing on mobile device because it took me almost 5 minutes to figure out how to go to my profile page.
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Sunday, 14 May 2017 14:19
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Thank you.

i had not tested now the upload with exist pics.

Thanks for the information about the side-bar. i will change it. or i will buy the mobile template from your side.
is the template compatible with other extensions too?
works this template with gantry too?
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Tuesday, 16 May 2017 21:33
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Hello Josef,

Our mobile template has a plugin that activates the mobile layout on mobile devices. Therefore it shouldn't conflict with your Gantry template on desktop
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Wednesday, 17 May 2017 00:12
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thanks for the update, to upload now on mobile view the profile pic.

but now i had seen two issues.
I choose the pic from my photo mediathek on iPhone. then comes the small pic, now i must click to upload.
works all perfect.
1. then turns the pic.
2. i cannot resize the pic, i see the resize the lines, but cannot move.

thanks
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Thursday, 01 June 2017 17:56
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it seems like that cropping got some issue on mobile, can you check my attached screenshot below and see is it you referring that image cropping when you uploaded the image?
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Thursday, 01 June 2017 20:33
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Here is a screenshot from iphome:
choose the pic- is correct first screenshot.
Then the second screenshot after click upload.
I can see the cropping but cannot slide or resize.
And the image is turns
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Thursday, 01 June 2017 20:49
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a other user form my site had try it too, with an android phone.
the same. the pic rotate, and the cropping is here but cannot move.
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Friday, 02 June 2017 00:35
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I've tested on my locally, it seems like I was unable to replicate the image which changed the rotate, can you upload this image and send to us (http://take.ms/iYI9V) so I can try in my locally.

Yes, it seems like you also mentioned that cropping issue, I already log this issue into our tracker, our developer will check on it.
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Friday, 02 June 2017 14:04
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Here is the pic:
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Friday, 02 June 2017 15:42
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Thanks, it seems like you attached that photo already rotated, mean when you upload this image into the site, it will show this rotated image into the cropping section.

But the strange part is after i downloaded you attached that image, then i open it , it actually show correct on the image preview section, screenshot : http://take.ms/MK0tT

May i know is it all different image also get rotate after upload in Easysocial?

By the way, i did try upload your attached file into my local site using Android phone, it seems it didn't get rotate.
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Friday, 02 June 2017 23:30
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Yes i had rotated it manually on my website, after upload in album.
But before i had not rotated.
I take the pic with an iphone and want upload.
The same had tried the user "karen mae".
She hat take the pic but by the upload was rotated.
And the cropping does not work.
I had uploaded with iPhone and she with an android phone.

So it can not be the pic.
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Saturday, 03 June 2017 03:16
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Try it self on my site with an mobile device
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Saturday, 03 June 2017 03:17
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After debugging a few days ago, it seems like this 3rd party plugin System - EIR - Easy Image Resizer causing the system unable to retrieve the EXIF data from the image.

I already disabled this plugin, it shouldn't rotate the image when you uploaded, can you give it a check again is it work fine now?

If you would like to continue use this 3rd party plugin, it would be best if you can consult with this plugin provider and see how it goes.

You can share with them when we call this PHP function exif_read_data, it won't retrieve those EXIF data, this is what i retrieve :

$data = @exif_read_data($file, $sections, $this->sectionsAsArrays, $this->includeThumbnail);



array(7) {
["FileName"]=>
string(9) "phpu0BmZk"
["FileDateTime"]=>
int(1496684675)
["FileSize"]=>
int(981939)
["FileType"]=>
int(2)
["MimeType"]=>
string(10) "image/jpeg"
["SectionsFound"]=>
string(0) ""
["COMPUTED"]=>
array(4) {
["html"]=>
string(26) "width="3088" height="2320""
["Height"]=>
int(2320)
["Width"]=>
int(3088)
["IsColor"]=>
int(1)
}
}


If I disabled your plugin, this is what we exactly EXIF data we need to retrieve :


array(65) {
["FileName"]=>
string(11) "phpE46E.tmp"
["FileDateTime"]=>
int(1496684751)
["FileSize"]=>
int(1295418)
["FileType"]=>
int(2)
["MimeType"]=>
string(10) "image/jpeg"
["SectionsFound"]=>
string(35) "ANY_TAG, IFD0, THUMBNAIL, EXIF, GPS"
["COMPUTED"]=>
array(8) {
["html"]=>
string(26) "width="3088" height="2320""
["Height"]=>
int(2320)
["Width"]=>
int(3088)
["IsColor"]=>
int(1)
["ByteOrderMotorola"]=>
int(1)
["ApertureFNumber"]=>
string(5) "f/2.2"
["Thumbnail.FileType"]=>
int(2)
["Thumbnail.MimeType"]=>
string(10) "image/jpeg"
}
["Make"]=>
string(5) "Apple"
["Model"]=>
string(8) "iPhone 7"
["Orientation"]=>
int(6)
["XResolution"]=>
string(4) "72/1"
["YResolution"]=>
string(4) "72/1"
["ResolutionUnit"]=>
int(2)
["Software"]=>
string(6) "10.3.2"
["DateTime"]=>
string(19) "2017:05:29 21:09:46"
["YCbCrPositioning"]=>
int(1)
["Exif_IFD_Pointer"]=>
int(206)
["GPS_IFD_Pointer"]=>
int(1580)
["THUMBNAIL"]=>
array(6) {
["Compression"]=>
int(6)
["XResolution"]=>
string(4) "72/1"
["YResolution"]=>
string(4) "72/1"
["ResolutionUnit"]=>
int(2)
["JPEGInterchangeFormat"]=>
int(1984)
["JPEGInterchangeFormatLength"]=>
int(13387)
}
["ExposureTime"]=>
string(4) "1/17"
["FNumber"]=>
string(4) "11/5"
["ExposureProgram"]=>
int(2)
["ISOSpeedRatings"]=>
int(400)
["ExifVersion"]=>
string(4) "0221"
["DateTimeOriginal"]=>
string(19) "2017:05:29 21:09:46"
["DateTimeDigitized"]=>
string(19) "2017:05:29 21:09:46"
["ComponentsConfiguration"]=>
string(4) ""
["ShutterSpeedValue"]=>
string(9) "5837/1438"
["ApertureValue"]=>
string(9) "7983/3509"
["BrightnessValue"]=>
string(9) "-965/5729"
["ExposureBiasValue"]=>
string(3) "0/1"
["MeteringMode"]=>
int(5)
["Flash"]=>
int(16)
["FocalLength"]=>
string(7) "287/100"
["MakerNote"]=>
string(826) "Apple iOSMM
 .�h�  � � 
"  bplist00O�fA>#*%$�A.t����ea�JK1C�LNe�t���d���S^����Q����^�Xt2`���p|�����d�Q$g��f"k$�*$�u�RD�`Rn�YbG���K$a���a�wQ�����8-������f �p�fO)�2���(� �f�65�����SWm\n�6;I�����ZjC�uW37pI(68@97GG�l�Z[�_8�LY~If�� TUnX2(5$G�7���5RS�G0\%gt���
GNR��f�*!PZa���G bplist00�UflagsUvalueUepochYtimescale��$�;��#-/8: ?�'���% *�A"
["SubSecTimeOriginal"]=>
string(3) "701"
["SubSecTimeDigitized"]=>
string(3) "701"
["FlashPixVersion"]=>
string(4) "0100"
["ColorSpace"]=>
int(65535)
["ExifImageWidth"]=>
int(3088)
["ExifImageLength"]=>
int(2320)
["SensingMethod"]=>
int(2)
["SceneType"]=>
string(1) ""
["ExposureMode"]=>
int(0)
["WhiteBalance"]=>
int(0)
["FocalLengthIn35mmFilm"]=>
int(32)
["SceneCaptureType"]=>
int(0)
["UndefinedTag:0xA432"]=>
array(4) {
[0]=>
string(7) "287/100"
[1]=>
string(7) "287/100"
[2]=>
string(4) "11/5"
[3]=>
string(4) "11/5"
}
["UndefinedTag:0xA433"]=>
string(5) "Apple"
["UndefinedTag:0xA434"]=>
string(34) "iPhone 7 front camera 2.87mm f/2.2"
["GPSLatitudeRef"]=>
string(1) "N"
["GPSLatitude"]=>
array(3) {
[0]=>
string(4) "47/1"
[1]=>
string(4) "15/1"
[2]=>
string(8) "5912/100"
}
["GPSLongitudeRef"]=>
string(1) "E"
["GPSLongitude"]=>
array(3) {
[0]=>
string(4) "11/1"
[1]=>
string(4) "26/1"
[2]=>
string(8) "5436/100"
}
["GPSAltitudeRef"]=>
string(1) ""
["GPSAltitude"]=>
string(8) "43403/77"
["GPSTimeStamp"]=>
array(3) {
[0]=>
string(4) "19/1"
[1]=>
string(3) "9/1"
[2]=>
string(8) "4113/100"
}
["GPSSpeedRef"]=>
string(1) "K"
["GPSSpeed"]=>
string(3) "0/1"
["GPSImgDirectionRef"]=>
string(1) "T"
["GPSImgDirection"]=>
string(10) "12953/1752"
["GPSDestBearingRef"]=>
string(1) "T"
["GPSDestBearing"]=>
string(8) "16678/89"
["GPSDateStamp"]=>
string(10) "2017:05:29"
["UndefinedTag:0x001F"]=>
string(4) "65/1"
}
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Tuesday, 06 June 2017 02:35
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Wow, very great thanks for your work.
I will send to the EIR Developer.

I use this plugin to compress the image size.
Do you know a better plugin for that?
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Tuesday, 06 June 2017 03:00
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I had test now, it works to upload on iphone.
But the croppings does not work on iphome.

A other user (chi-hou) had try with samsung s7 edge and he cannot select a file -( see screenshot)
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Tuesday, 06 June 2017 03:08
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I use this plugin to compress the image size.
Do you know a better plugin for that?

I will suggest you to setup mod_pagespeed from your server, so it will optimize your site automatically included image as well. Regarding this mod_pagespeed thing you have to consult with your webhosting provider.

I had test now, it works to upload on iphone.
But the croppings does not work on iphome.

Yes, this one I already log this issue into our issue tracker, since we can replicate this issue into our locally, once our developer fix this, I will keep you update regarding this.

A other user (chi-hou) had try with samsung s7 edge and he cannot select a file -( see screenshot)

Currently I do not have S7 device but I've tested S8 , Iphone 6 & 7 and Google Pixel android phone, all seems fine.
Based on your screenshot, I believe your client was using Firefox browser on his phone, i suspect that is permission issue, you can check my attached video file (this video recorded in S8 device), you can see when i first time click browse button, it will pop up and ask me whether you allow this to proceed anything like allow to upload video, file, audio and etc, perhaps you can ask your client regarding this and see how it goes.
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Tuesday, 06 June 2017 10:34
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Regarding the cropping issue, I already applied some fix in this file -> JoomlaFolder/media/com_easysocial/scripts/vendors/imgareaselect.js and help you recompile those Easysocial script on your site, can you clear your CDN cache from your server and see how it goes?
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Tuesday, 06 June 2017 13:23
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i had clear my CDN cache and tested with iPhone and Android, no effect.

Thanks for your great support.
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Saturday, 10 June 2017 18:44
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Hm, something is strange, for now I temporary turn on your Easysocial to development mode from backend, can you try again is it work fine now that cropping image issue.

After you update next release version of Easysocial, you can switch back to production mode.
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Saturday, 10 June 2017 23:36
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yes - thanks, the cropping works too now well.

and by the next release i can set back to production mode?


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Thursday, 15 June 2017 16:01
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You're welcome.

Yes
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Thursday, 15 June 2017 16:58
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