Hi there,

Thank you for your inquiyry. Justin here, from Stack Ideas' marketing team. We would be more than happy to assist you but somehow our system were unable to locate any licenses attached to your account. Would you be kind enough to share with me your license's reference number? I noticed that you've also sent us a ticket in our CRM; it would be best if you response in that ticket and provide me with your reference number as that channel more private.

Hi,

We are working on a code provided by Client; so not having a key. I know a site domain. I can share that if that will be a sufficient for the support.

Hi there,

Thank you for your response. I'm afraid a site domain is not sufficient for us to locate the license. Would it be alright if you provide us with your client's email address? Please send it to us via our CRM and inform your client that we're using it strictly to locate his/her license only.

I apologize for the hassle and looking forward to your response.