ConverseKit Window Closes When Starting "New" Conversations
By Zehn on Monday, 19 November 2018
Posted in General Issues
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Hello,

We are unable to initial a new chat/conversation with users. When selecting a contact to chat with, the window automatically closes. Chatting only works with a conversation that was already started prior to ConverseKit being installed.

We've tested this by disabling ConverseKit and sending a message to a few users the regular way. Once those message have been sent, we've enabled Conerskit again, and now we can chat with those users through the ConverseKit window without it closing.

Is this a bug with Conversekit, or is there something else wrong?

Help is appreciated!
Hi there,

Currently, it is because of you heavy modifications on customs.css files that causing this issues on your end. I have change this http://take.ms/lJgT0 and it should works as it should now.

Please give it a check and see how it goes.
Abdul Warith Norudin
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Monday, 19 November 2018 10:27
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This is now fixed and working great. Huge thanks for the help!!!!!
Zehn
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Monday, 19 November 2018 11:07
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Abdul Warith Norudin
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Monday, 19 November 2018 11:08
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