Converse Kit - Default tab
By Haki Saki on Thursday, 01 June 2017
Posted in Feature Requests (Not Supported)
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I think allowing the admin to choose the default tab on Conversekit is a good thing - The only problem, I see, is that if your default tab is "contacts" and you have messages waiting, while the window is closed (indicated by the red number) - maybe that should always open as "chats"? or have the Red Number show inside the Conversekit window as well?

so, default is X unless conversations are waiting then "chats" - make sense?

Otherwise I don't think it's intuitive enough for users...

Thoughts?
I strongly disagree with this because you are making the behavior of the chat button unpredictable. It would confuse users because they wouldn't know the logics behind it.
Mark
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Thursday, 01 June 2017 23:32
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Well I think the issue is still valid - the solution is the variable. I think by adding a red number on the "chat" tab inside the conversekit window would also address this...look at FB chat for instance, their "chat" is only accessed by clicking on the "contact" that has a message notification on it..

you can access just "chats" on the ES toolbar (like fb messages) - I think the confusing part is that they both can be accessed in conversekit..
Haki Saki
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Thursday, 01 June 2017 23:45
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Adding a counter in the tab would make sense me thinks but not having the button to load either contacts / chats because that would just complicate stuffs.
Mark
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Thursday, 01 June 2017 23:50
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I agree
Haki Saki
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Thursday, 01 June 2017 23:57
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Thanks, will discuss to the team and see if this is a viable solution
Mark
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Friday, 02 June 2017 00:01
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