By Chris Lewis on Wednesday, 11 December 2013
Posted in General Issues
Replies 5
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The three buttons on the right of the easydiscuss toolbar aren't working.

Any help much appreciated.
Thanks
Hello Chris,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
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Wednesday, 11 December 2013 11:33
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Thanks for the help Mark. FTP and site access details below.
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Wednesday, 11 December 2013 16:37
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Hello Chris,

I have just checked your site and this issue is related to http://stackideas.com/forums/blog-application-not-working,-hangs-trying-to-load

Cheers!
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Wednesday, 11 December 2013 21:08
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I am also experiencing this but and I can only see/access Easydiscuss forum posts. Can you post the fix here please / what I should do to fix it? Thanks in advance, regards Henrik
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Friday, 13 December 2013 02:02
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Hello Henrik,

The reply is as follow

Mark wrote:

Ah, okay found the problem! It looks like the system plugin is messing up with the AJAX calls,


Fatal error: Call to undefined method JDocumentRaw::addCustomTag() in /home/sites/survivalinfo.co.uk/public_html/plugins/system/extrotips/extrotips.php on line 84


To fix this, I have to apply a hack to this plugin file in /plugins/system/extrotips/extrotips.php at line 82 (The plugin developer should really perform these checks before blindly adding the document codes)


if( $document->getType() != 'html' )
{
return;
}


Perhaps you want to let the plugin developer know about this issue?

In the event that this does not help please send in your backend and FTP so that we can check this out Hope this helps.

Thanks!
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Friday, 13 December 2013 03:00
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