By maribel on Tuesday, 25 August 2015
Posted in Technical Issues
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Hi, i have an error when i choose CB integration (avatar,profile,etc) but i have an error 500. Please help me.
Hello Maribel,

Can you provide us your backend and FTP access so we can have a better look on your issue here?
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Tuesday, 25 August 2015 11:50
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Of course but i don't want to publish my details in the forum (not public info) please tell me an email or something. Thanks!
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Tuesday, 25 August 2015 11:56
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Hi Maribel,

If you are requested to submit your site details, you may do so under the tab Site Details below. Please be rest assured that these information will only be visible to the support team from Stack Ideas.
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Tuesday, 25 August 2015 13:49
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Please be carefull with CB i use a suscription component in my site and some user pay for suscription. Do not change something in CB only in Komento if is necessary. Thanks!
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Tuesday, 25 August 2015 22:02
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Any update of the issue? Since i install komento the menu in my site just disappear. Please help. Thanks!
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Wednesday, 26 August 2015 04:10
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Hello Maribel,

May I know where did you hit the 500 error? And also what did you mean by menu in your site? Perhaps, you can provide us a screenshot.
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Wednesday, 26 August 2015 11:08
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Administrator panel---> Komento-->COnfiguration---> Profile , then i try to choose Community builder integration and when i save the error 500.
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Wednesday, 26 August 2015 11:32
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If you see the menu in the top of my page, i only have 1 tab (eventos) the Home, Contact us, etc, etc disappear..... Not sure what kind of conflict im having in my home page.
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Wednesday, 26 August 2015 11:33
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I have almost all your extensions in my site, in Easy Blog, Easy Discuss the users can send a comment in commenting system and the avatar integration with CB work perfect but in Komento i can't see the avatar of the users... Please see image:

http://screencast.com/t/QVdWxdzLf
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Friday, 28 August 2015 01:31
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Hey Maribel,

I am not really sure what is the issue that you are facing here. Can you please elaborate more on the problems that you are facing please?
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Friday, 28 August 2015 02:48
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Ok, im trying to integrate Community Builder with Komento system. When i choose (in configuration tab inside Komento dashboard), cb i have the error 500. I can see the comments in each articles but i can't see the avatars integrate with Community builder.
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Friday, 28 August 2015 03:06
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Do you have any idea why i can't integrate Komento with Community Builder Profiles??? Still see the komments (inside articles) without the cb avatars.
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Saturday, 29 August 2015 12:10
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Still waiting for your help with this issue.
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Wednesday, 02 September 2015 13:04
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Hi Maribel,

I am really sorry for the delay of this reply. We are still investigating the issue on your site and will get back to you once we have found the solution to the issue. Thank you for your kind understanding.
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Wednesday, 02 September 2015 19:30
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Its ok, i will wait please let me know. Thanks!
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Tuesday, 08 September 2015 07:55
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Hi Maribel,

I am really sorry for the delay of this reply. I've helped you to update your komento to the latest version and everything is working correctly now. Check my screenshot here, http://screencast.com/t/EmsXXlh2s6 .

Hope these help.
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Tuesday, 08 September 2015 13:53
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Thanks a lot!
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Saturday, 26 September 2015 01:18
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You are most welcome Glad that your issues are resolved now.
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Sunday, 27 September 2015 17:33
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