Hey there,

Can you please edit your first post at the top and include the following access please?

- Site Admin access (Please ensure that the user has super admin access)

- FTP access (We need this because if we use a file manager in Joomla, there are times where we have a typo and this might eventually break your entire back end and front end for instance if we are editing a system plugin). There is no way to save the site unless we have the ftp access.