Hey Rosanne,

I tried to access the site with the provided login credentials but unfortunately the login is not working for me here

Can you please advise?

I updated the login details - I might have input a typo

Hey there,

I've checked in your backend Easyblog acl public user group settings, it seems like `post comment` options you set to NO, I already help you set it to YES, the guest user should be able to comment in your post.

You can take a look of your blog here -> http://yourdomain.org/index.php/blog

Hope this help.

Thanks!
The form now appears, but I'm getting an error from the captcha system.

Can you help with that?

Is it possible provide us with your FTP access so we can troubleshoot on this issue?

You can put your FTP details from your first post, just edit the post at above.

Sorry - we don't have remote FTP access set up.

Is there any other way to troubleshoot this?

Hey there,

I am sorry for the delay of this reply,

I've tried to install OSE-fileman component in your site, but when I done my editing the file through this component and click save, then I hitting following error :
Sucuri Website Firewall - cloudProxt - Access denied

hm, it seems like your server blocking me edit the file from your server.

Can you request with your webshosting provider to create a FTP user account so that we can connect with your FTP server then we can debug on there.

Hi ,
Thank you for looking into it.
I white listed your IP that sucuri won't block you. FTP connection is not possible now.
Can you try again?
Thanks!

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

It seems like you unblock my office IP address, now I at home and try the edit the file again, and hitting the same blocking error.

This is my current IP address 175.145.128.156

We've added the IP address you gave to our safe list. Try again?

Thanks for muddling through this for us!

hm, may i know is it possible temporary disable this security so we can troubleshoot this issue without added any IP address? I still hitting the same issue when I click save, and I believe my current IP address is not get allow.

Because I believe you there now already 10:43 PM Monday, February 29, 2016 (EST), I hope you can unblock my current IP address from your firewall during our working hour.

MY Current IP: 175.142.158.174

At the moment, we can't drop our firewall system, we've had major issues with spam in the past.

If you can tell us what you are looking to change, or investigate, we can see what we can do to help diagnose and fix the problem.

Hey Rosanne,

Hm, currently I still not really sure where goes wrong yet, may i know do you have enable curl from your hosting server?

By the way, seems like you always response to us around 12am in Malaysia time, so I will try my best online at tonight, so that I can provide you immediately my current IP address and unblock it.

hey Rosanne,

My current IP address - 175.145.128.171

1 am here. Can you unblock my current IP address from your site firewall?

Thanks! Working on it.

Updated: 12:19PM our time - should be whitelisted now.

It seems like I still not able to modify the file even you added my Ip address into your white list

You can take a look of my video here : http://screencast.com/t/ZDOUjsaG1gYe

By the way, can you try download my attached file and replace into JoomlaFolder\administrator\components\com_easyblog\includes\captcha\adapters\recaptcha.php

After replaced, then enable "error reporting" to maximum from your backend > system > global configuration > server

Then check my video here -> http://screencast.com/t/HnLCmR6L (You can try follow my instruction from video and see the response from your server)

I would like to see what is your server response when you click submit comment button..

I replaced the recaptcha file with the one you gave.
Then enabled error reporting, and used the developer tools to run two tests.
See here: http://screencast.com/t/DOOKEWDVVYhO

Thanks for getting back to me, you should click on that ajax request after you click submit comment, you can refer my screenshot below.

And video : http://screencast.com/t/3GogNVuKvXi2

Keep us update the server response.

Again, max error reporting was enabled:
http://screencast.com/t/ExFxV9nvy

Hi folks, I am having the same problem. Would like to know how to enable comments again.
In my case no comments can be written. You can only read them.

Hey Rosanne,

I am sorry for the delay of this reply,

Can you try download my attached file and replace into same place again and see what is the response?
-> JoomlaFolder\administrator\components\com_easyblog\includes\captcha\adapters\recaptcha.php

By the way, may i know do you have any ideas so I can access in your site file and troubleshoot this?


==============================================================================
Hey Ralph,

I am sorry for the delay of this reply,

Got 1 section you have to check :
#1. backend > Easyblog > ACL > select your user group > comment tab > post comment - YES

If the comment form still not appear in your site, can you start a new thread and provide us with your Joomla backend and FTP access so we can help you check on this?

Hey Rosanne,

This is my attached file.

I've uploaded your new php file for recaptcha. Also, we've hopefully opened FTP access for you. Details are above.

Really hoping this works!

Hey Rosanne,

I am sorry for the delay of this reply,

I have temporary disabled your recaptcha integration in Easyblog first, because I've tried to connect with your FTP server, but it seems like can't connect with your FTP server :

Status:	Resolving address of http://www.sols.org

Status:	Connecting to 192.124.249.2:21...

Error:	Connection timed out

Error:	Could not connect to server

May i know how to you get this FTP login credentials?

By the way, may i know do you have your server cpanel access?

We've had our network administrator setup FTP access for us. We don't have cpanel.

Give it another go - and let us know if it still isn't working, and how you're trying to access it.

Thanks,
Beth M

hey Rosanne,

I am sorry for the delay of this reply,

I've checked on your first post FTP details, it still the same loin credentials as I tested connect yesterday, it still can't connect.

I trying connect through FileZilla software, may i know how to you access it? Perhaps you can share with me step by step regarding this?

Because I would like to help you solve this as soon as possible since this issue already almost 2 week ago.

I know! 2 weeks is a long time, but we're both working on it

I'm simply accessing the ftp through the chrome web browser. Can you try that?

If it still doens't work, please send me a screenshot or two so I can pass those along to our server administrator.

Thanks,

Beth M

Hey Rosanne,

I am sorry for the delay of this reply,

I suspect I try to access your FTP server in Malaysia, it seems like blocked us access.

You can take a look of my screenshot here : http://screencast.com/t/8sQO3WoakG

By the way, this is my current IP address : 118.100.246.80

Can you try again now? Our server admin made some adjustments.
Thanks,
Beth M

hey Rosanne,

I am sorry for the delay of this reply,

I've tried to access your FTP server today, it seems like still can't, you can take a look of my video here : http://screencast.com/t/e7Th6jReQJ

Can you consult with your server admin is it need to configure something then only can connect?

Looking forward of your response.

A message from our sysadmin:

I found out that the FTP site has been restricted to certain external hosts. We would need the iP address of your vendor that needs to connect. The Site only allows access to download only. Are they going to need to put files onto the web server?

So - can we get the IP address where you'll be working from? And can you let us know if you will need to upload? Or just download?

Hey Rosanne,

I would suggest that you turn off the IP restrictions temporarily so that we can check on your site's issue. This is because we are working from our home and office and our IP changes whenever we get disconnected. We are running on dynamic ip address.

This is my current ip address, 115.134.196.36

For the next 24hrs - the FTP access will not have any IP address restrictions on it. You should be able to get in.

Thanks,
Beth M

Thank you so much for getting this working for us!

I will look into the bigger issue.

All the best,
Beth M

You are most welcome Rosanne, glad that your issues are resolved now