By Mohamed Ragheb on Wednesday, 03 April 2019
Posted in Technical Issues
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Hello,
We have both replies and comments setup on our forums. We have subscribers of a particular forum post then receive emails when a reply is added. This seems to be working fine and the email is delivered with a snippet of the reply. However, when a COMMENT is posted, an email is sent but the content of the comment is not included in the email?

This email should go out to everyone subscribed to the post, just like emails about replies. Basically, we wanted people to be able to subscribe to a category or the whole forum and get email notifications about everything -- posts, replies, and comments.

Are there any configuration settings I can change to achieve this. This is a new site running the latest version of Easy Discuss. I believe you carried out some customisation work on the old site to achieve this functionality. would you be able to inform me which files were changed and perhaps I can investigate or is it easier for you to do the customisation if it is required?
Hi there,

I believed you referred on comment made to this post https://www.innovativeusers.org/forum/getting-started/13023-test-attachments right? From the look of it, it seems that you have made a comment and those comments are empty. Not sure how to replicate that as you cannot post comment without including anything inside the comment form.

Maybe i have miss-understand your requirement here. Can you provide us with more details so that we can get the better picture of it.
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Wednesday, 03 April 2019 10:14
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Thanks for the reply. Yes we have a number of issues.

Firstly comments are not displayed, even though they are entered into the box, converting to a reply shows the comment so something is wrong.

Secondly we need to have the email notification to be sent to the subscribers of the original post when a comment is added as well as a reply.


I hope that makes sense.
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Wednesday, 03 April 2019 17:09
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Hi there,

We will need to check them as there are something wrong on your end currently. Can i have your permission to create a dummy post and those related data on your site? If not, maybe you can create us a test/staging site so that we can further check there.

Do provide us with those access also so that we can check them as soon as possible.
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Wednesday, 03 April 2019 17:24
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Please use this post to test the comments display not working:

https://www.innovativeusers.org/forum/sierra-millennium-encore/13019-test-please-ignore-5

I have updated the post with login and access details.

Thanks
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Wednesday, 03 April 2019 19:59
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Hi there,

There are issues on our end actually related to PHP7.3. I have applied them here .../administrator/components/com_easydiscuss/includes/string/string.php and it should works as it should now.

For notifications, it seems to works fine. Can you give it a check again and see how it goes?
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Thursday, 04 April 2019 11:19
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