By Jennifer Gress on Tuesday, 03 February 2015
Posted in Technical Issues
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Hi there,

After migrating from 2.5 to 3 we have a number of commenting issues:

1. On the frontend, the guest enters a comment but it just turns and turns and gives no indication that the comment has been entered but awaiting moderation.

2. The comment does go through and send an email to an admin, but it does so multiple times. At least twice.

3. When moderating the comment, if one clicks the "unpublished icon" to published it doesn't publish it but rather will unpublish something else on the list of comments! Ugh.

4. If we then click on the title of the comment (which is no title because on the frontend they don't have to enter a title), it says the title is required but neither yes or no is selected on the toggle buttons for the status of the comment.

Multiple strange issues here.

Please test on this blog post which has not been sent to subscribers and hasn't been commented on my anyone except me and the site owner, Annie.

You will want to temporarily change the notifications from Annie to you so that you can see all these lovely notifications and what's happening.

Your help is appreciated. We are hoping to go live with it tomorrow (Tuesday PST). I wasn't expecting these bugs.

If you change anything in files please let me know so I can get copies of them and they don't get overridden in future updates. Same goes for any settings changed for testing that need to be changed back.

Thanks in advance for your brilliance.

Jenn
Hello Jenn,

Please find the response to your inquiries below:


1. On the frontend, the guest enters a comment but it just turns and turns and gives no indication that the comment has been entered but awaiting moderation.

Can you give this a try again? I have applied some fixes on the site.


2. The comment does go through and send an email to an admin, but it does so multiple times. At least twice.

Not really sure if I get you here but when I tried to post a new comment as a guest only 1 record appears under the Mail Activity.


3. When moderating the comment, if one clicks the "unpublished icon" to published it doesn't publish it but rather will unpublish something else on the list of comments! Ugh.

I have applied some fixes on the site, can you test this now?


4. If we then click on the title of the comment (which is no title because on the frontend they don't have to enter a title), it says the title is required but neither yes or no is selected on the toggle buttons for the status of the comment.

Hm, not sure if I understand you here. I tried to click the title of the comment and hit the save button but didn't hit any errors here.
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Tuesday, 03 February 2015 14:20
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Mark,

LOVE YOU!! Thank you so much. This is working well.

Did you change any files that I need to know about so they don't get overridden on the next eb update? If so, what were they?

Thank you!!!

jenn
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Wednesday, 04 February 2015 01:02
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Note, this site is now live and not at the dev location. Not sure how to change the links in the sidebar or remove them.
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Wednesday, 04 February 2015 01:35
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Hello Jennifer,

I have actually added these fixes internally So you'll get these updates as well when we release a new version.
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Wednesday, 04 February 2015 02:24
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Fabulous, Mark! Then it will help everyone. How wonderful. Thank you soooo much!!

jenn
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Wednesday, 04 February 2015 02:28
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You are most welcome Jenn
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Wednesday, 04 February 2015 02:29
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