Comment pinned to top - unsearchable, sticky does nothing to it.
By Justin Throngard on Wednesday, 23 July 2014
Posted in Technical Issues
Replies 12
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I've got a weird scenario with this link: http://www.goodlookingloser.com/entry/bathmate-big-penis/bathmate-review#kmt-13569

That particular comment is "pinned" to the top even though it is not the latest comment (default sorting is newest at top). I also can't find this comment in the Komento administrator. I tried searching a number of ways for it. Lastly, if you stickie this comment then click on the stickie tab, there is nothing there.

Lastly, unrelated to this comment, in the admin side of Komento, if you sort by columns (author, article, etc...) the results are not in any particular order. This may be a bug.

Can you guys take a look at this and tell me what's going on here?
Hello Justin Throngard,

I'm really sorry that delayed of this reply and taking a long time to debugged on this,
it seems like only this comment 'left' and 'right' column statement for the particular comment is messed up, we manage to re-configured it. It show correctly now.
Arlex Wong
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Tuesday, 05 August 2014 13:01
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Hello Justin,

I've checked your site and that comment data is correct. We need to check your files to identify the cause hence we need your FTP access. Or you want me to directly delete that comment? And also, I have checked the sorting issue in admin page and it looks fine to me. I've tested the sorting and its worked. Did I missed anything? Please advise.
Nik Faris
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Thursday, 24 July 2014 10:45
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The comment at the top of the stack is from Fernanda. It is over five months old. The next comment is Matt which is from 18 hours ago. The sort is set to show the latest first. So obviously it's not working since once five months old is higher than a much newer one. What is causing the Fernanda comment to be at the top. Is there a "featured comment" setting I am missing? What about the stickie option that isn't doing anything as well as the backend problems? Do you need FTP? Please confirm. I don't want you to delete anything. Just tell me what is going on.
Justin Throngard
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Thursday, 24 July 2014 11:40
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Hello Justin,

As I mentioned in my previous reply, yes we need your FTP to check this. Please advise.
Nik Faris
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Thursday, 24 July 2014 12:02
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Sending now
Justin Throngard
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Thursday, 24 July 2014 12:37
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Sorry resending corrected info
Justin Throngard
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Thursday, 24 July 2014 12:38
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Hello Justin,

I'm sorry but I can;t access your FTP: Could not connect to server. Login authentication failed. Please advise.
Nik Faris
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Thursday, 24 July 2014 13:03
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I sent corrected FTP info. Were you able to login?
Justin Throngard
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Tuesday, 29 July 2014 01:41
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Hello Justin Throngard,

I'm sorry that delayed of this reply,
Yes, you provided that FTP access is working now.
I'm still investigate on this problem, I have noticed this user have posted same comment within 2 articles. Check my screenshot below.
May i have your phpmyadmin access as well? so we can check for how this article comment left right statement is it store correct or not in database. Please advise.
Arlex Wong
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Thursday, 31 July 2014 11:57
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Yeah I'm thinking it might have been a problem with the original Wordpress comment migration. Sending PHP access.
Justin Throngard
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Thursday, 31 July 2014 23:09
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Ok all fixed. Thank you so much.
Justin Throngard
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Tuesday, 05 August 2014 23:25
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Thanks for updating Justin, glad that your issues are resolved now
Mark
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Tuesday, 05 August 2014 23:28
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