By Ken Robbins on Thursday, 17 July 2014
Posted in Technical Issues
Replies 3
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Views 692
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Logged into my admin section today to check on comments - unable to access Komento. Getting the following error messages.

Warning: require_once(/home/kensquiz/public_html/components/com_komento/bootstrap.php) [function.require-once]: failed to open stream: Permission denied in /home/kensquiz/public_html/administrator/components/com_komento/komento.php on line 17

Fatal error: require_once() [function.require]: Failed opening required '/home/kensquiz/public_html/components/com_komento/bootstrap.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/kensquiz/public_html/administrator/components/com_komento/komento.php on line 17

I've checked on the front end of the site and no comments or comment forms are showing. Everything seemed okay when I checked yesterday and I have made no changes to the site in the meantime.

Any ideas?
Hello Ken Robbins ,

It looks like your account isn't tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?
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Friday, 18 July 2014 00:02
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I 've had the module on my site since the beginning of June and its been working well up to now. I'll contact you as suggested to sort out
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Friday, 18 July 2014 00:05
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Hello Ken Robbins,

Okay, keep updated then.
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Friday, 18 July 2014 00:51
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