Comment Approval Email Not Being Sent to Specified Email
By Latita Fisher on Wednesday, 05 February 2014
Posted in General Issues
Replies 9
Likes 0
Views 696
Votes 0
Hello. I am using EasyBlog v3.9.15218 on a Joomla 2.5.14 site. I have set comments to be approved, but the specified email is not receiving the emails. I set the email address in Settings->Notifications->General Settings -> Custom Email Address. But the approval email is going to the Joomla admin email address at "". I am not sure what else to do. Is there another setting that I am missing. I want the approval email to go to "" .
Hello Latita,

That seems strange, it should not send to admin since you had check Use Custom Email as Admin Email to yes. Can you please provide us with the Joomla back end access as well as the FTP access so that I can check on the issues on your site? We actually need these information so that we can debug on your issues quickly.

Thanks:)
Khairul
·
Wednesday, 05 February 2014 05:32
·
0 Likes
·
0 Votes
·
0 Comments
·
Just FYI...I received your "Test Support 2" comment for approval at the admin email address of latitafisher@gmail.com again.
Latita Fisher
·
Wednesday, 05 February 2014 10:12
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Latita,

By default, Easyblog will ignore the custom mail for comment. It is only applied to new entries. However, if you want to use only the custom mail (if exist), you can replace the attached file (comment.php) in ..\administrator\components\com_easyblog\tables\comment.php. Please make sure to do a backup of this file before updating Easyblog.
Nik Faris
·
Wednesday, 05 February 2014 11:31
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Latita,

So sorry for the delay in getting back to you. I have checked your issue and it seems like your email "latitafisher@gmail.com" is subscribed sitewide thus all new blog will generate a notification to this email. I have also help you fix the issue with the custom email. You will be receiving emails at the address you've set now. Hope this helps.

Thanks!
Adelene
·
Wednesday, 05 February 2014 11:35
·
0 Likes
·
0 Votes
·
0 Comments
·
Sorry guys, but this is still not working. Adelene replied saying everything was fixed, but I still do not receive the comment approval email at the email address specified "". The admin email ("") received the email again. So I tried Nik Faris solution by replacing the comment.php file with the one attached. When I did that , nobody received the comment approval email --the admin nor the email address I set. So I replaced the comment.php file with the original one. Something is still not working.
Latita Fisher
·
Wednesday, 05 February 2014 12:08
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Latita,

I've tried to access your FTP but there is no access to your directory. http://screencast.com/t/P5eWtPfh . Please advise.
Nik Faris
·
Wednesday, 05 February 2014 12:23
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Latita,

I had applied the fix and seems to be sending to gringer@harmoney only now.
screenshot --> http://screencast.com/t/a7O6pK6YK2E


Thanks:)
Khairul
·
Thursday, 06 February 2014 01:14
·
0 Likes
·
0 Votes
·
0 Comments
·
You may want to remove the login and password in the above comment from being visible in this forum...
Jim Hill
·
Saturday, 29 March 2014 01:06
·
0 Likes
·
0 Votes
·
0 Comments
·
Hello Jim,

We've removed it. Thanks for the heads up.
Nik Faris
·
Sunday, 30 March 2014 09:00
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post