By Joshua on Thursday, 02 February 2017
Posted in Technical Issues
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Upon clicking the "Previous" button during registration, the user receives a 500 error. The user is not able to return to correct/change/review previous registration steps. Clicking back on the browser allows user to continue registration process without access to the previous step. If an invalid email needed to be corrected, continuing the registration would not allow receiving of a confirmation email link to activate an account.
Hi Joshua,
I am able to replicate this issue on my local instance. It seems the issue arises when there are steps that are not being shown in the registration process. In your case, the 'About Me', 'Nighbourhood Information' and 'Business Information' are not being displayed in the registration process. When the Previous button is clicked, the page is trying to find those skipped steps/pages in the registration process, which I assume leads to this error.
I will create a ticket internally so the devs can look into this.
In the meantime, you have to either show those pages in the registration process in order for the Previous button to work properly, or you can arrange and move those pages to after the Profile Picture & Canvas step for now(example: http://take.ms/ObVqX).
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Thursday, 02 February 2017 16:24
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Raymond,
I choose the order of the steps based on how I thought they should appear when visiting a users profile page. The steps set to "Appear During Registration" are different base on the Registration Profile chosen. For now, if I understand you correctly, I'll need to place any steps set to be displayed during registration prior to those that are not, to avoid the issue when clicking "Previous," correct? This will cause the "About" display to appear slightly different based on the users Registration Profile. For now, this may be a better option then requiring a new user to go through a bunch of steps that slow the registration process, and aren't required. I'll try your suggestion and let you know if I encounter issues.

Thanks,
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Thursday, 02 February 2017 17:32
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Hey Joshua,
For now, if I understand you correctly, I'll need to place any steps set to be displayed during registration prior to those that are not, to avoid the issue when clicking "Previous," correct?
Until this bug, which I already reported, is fixed, then yes that is correct.
Let us know how it goes, thanks.
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Thursday, 02 February 2017 17:39
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I've retested this issue after updating to 2.0.15 and it no longer exists. Thanks for resolving this issue.

Regards,
Joshua
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Tuesday, 11 April 2017 08:38
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Tuesday, 11 April 2017 09:40
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