Hi there,

It seems to works fine on my end as you can see here http://take.ms/uHEn2. Can you provide us with more details so that we can further check this issues?

Please advice.

Like I said, only if they have 0 albums does this happen. Use this profile as an example https://azfurs.com/community/my-profile/1956-justin-badger.html

Hey Cody,

When testing this internally, I was never able to replicate this issue, http://take.ms/9IM7D . However, it seems like this is only happening on your site.

By the way, can you please update the site details with the site and ftp access so that we can troubleshoot this directly on your site?

I updated the site details. This only started happening after the update.

Hi there,

Seems like given access are not valid currently as you can see here http://take.ms/uTmHo. Please advice.

Hi there,

Seems like given access are not valid currently as you can see here http://take.ms/uTmHo. Please advice.

You do not have access to the plesk control panel. The access is for FTP.

Hi there,

I do tried them actually on FTP software and those access are not valid as you can see here http://take.ms/eNQQD. Please advice.

Hi there,

I do tried them actually on FTP software and those access are not valid as you can see here http://take.ms/eNQQD. Please advice.

Should be working now.

Hi there,

After further check this issues, it seems that there are issues on our end as it will always use this menu http://take.ms/uJlyJ and causing this issues to happen. I have temporarily disabled them and it should works as it should now.

I have logged this issues and will included them on our next release version. Thanks for your understanding.

Okay thank you. I will keep it disabled till then.

Hi there,

You are most welcome.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.