Hi Tom,

Somehow some of your plugin still using older version https://take.ms/UTdcA
As you are using older version 4.0.2 (latest version is 4.0.3) is it possible for you to update your payplan to the latest version and see how it goes?

I upgraded payplans and now I can get to the payment page but on entering a credit card number an error message appears saying "This transaction cannot be processed without a Credit Card Verification number. (10748)"

I tried several cards and the error is the same on all. The card verification is being entered and is entered correctly. It is not being recognized by payplans.

Please look at this.

Tom

You have given me the worst support. I asked for help. I created a user id/ftp access and your answer was to make a GUESS AND DO NOTHING.

Then after your guess failed I still needed help and still nothing. I asked fir help at 5AM your time. Its now 8PM your time and you have done nothing to help me

Nothing

Hey Tom,

I am really sorry for the delayed response.

I am working on this issue at your site. I tried to connect with ftp details also, but it seems credential are not working. Please update me the correct ftp details.

Response:	530 Login incorrect.

Error:	Critical error: Could not connect to server

Thank you for understanding !

I re-added the ftp password in my site details

Hey Tom,

Thanks for sharing the details , now i am able to connect with ftp also.
Can you allow me to update PayPlans at your site, it seems it's not updated properly.

Thank you for co-operation and patience.

Yes, Please update payplans. I applied the most recent update last night but I understand there is a problem. Thank you for working on this late at night

I see you may still be trying to make it work-- its late at night, please rest and try again in the morning. Thank you for trying so hard!

Hey Tom,

I've already helped you to upgrade PayPlans 4.0.4 version at your site.
The issue was card expiry year and date not posting after submitting the form. I've tried again after upgrading payplans at your site now it's submitting the data correctly.
Can you please try to do one more test payment and see how it goes, before that you need to clear your browser cache .

Update we with response if still issue persist.

Thank you for co-operation and patience !

Ive tried to process payment on two different computers and cleared the cache on both. I even tried incognito but the result was the same

"This transaction cannot be processed without a Credit Card Verification number. (10748)"

I'd be happy to provide some credit card details so you can try a live charge yourself.

Is there a particular css/js file I should manually reload that make make things resolve?

Tom

Hey Tom,

I've applied some changes at your site.
Please try again to do payment and let me know the result.

Almost! The charge went thru but the thank you screen was blank with the exception of text saying "Not allowed to view"

Can you look at this?

thanks
Tom

Hey Tom,

It seems payment are working fine.
Let me know that this issue is coming for new user's or u tried with existing user.

It works beautifully when I make the purchase on my account

Making a purchase as a new user ends with the blank screen and text saying "Not allowed to view"

Could my super admin user be getting access a new user can't?
Thanks!
Tom

Hey Tom,

I just tried to register at your site but didn't hit the issue you mentioned.
Can you please try again to register and see still hitting this issue. (try with both plans available on your site).

Update us.

It works! Thanks for time and energy you put in. This is not the 1st time you've resolved an issue like this for me. I appreciate it.
Tom

Hey Tom,

Thank you !
It sounds good that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.