Checking for a valid license...
By Gary Birmingham on Thursday, 29 September 2022
Posted in Installation Issues
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I am installing Komento--I had no issues with any other component--and I am getting 'Checking for a valid license...'

Then nothing. Tried again two more times, and then nothing. The component is showing in administration but gives an error when clicking on it.

Looks like it won't valid date license on your side. Hopefully easy fix.

Thanks,
GWB
Thanks Gary.

It appears that there is an error coming from litespeed cache plugin, perhaps due to old version. So I temporarily disabled that plugin and install Komento again. The installation has completed successfully. Can you check again?
Raymond
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Thursday, 29 September 2022 13:26
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Hi GWB,

Have you tried uploading the installer in Joomla extension installer area before trying again? If this still does not work, can you edit the starting post and provide us the back-end and ftp access to the site so we can investigate this and help you install?
Raymond
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Thursday, 29 September 2022 10:22
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I've been using the installer version. I have the FF Explorer component installed. Will that work for access? Going to add sign-in info.
Gary Birmingham
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Thursday, 29 September 2022 10:46
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Hey Gary,

Yes that would be good for now. Help me enable the account as I'm hitting the following.


Login denied! Your account has either been blocked or you have not activated it yet.
Raymond
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Thursday, 29 September 2022 11:36
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Oops. Enabled it.Thanks
Gary Birmingham
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Thursday, 29 September 2022 12:10
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Thank you so much. I would never have thought of that. Have a great day/night. Looks good.

Thanks,
GWB
Gary Birmingham
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Thursday, 29 September 2022 13:43
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You're most welcome GWB. Glad to know that your issue is resolved.

Regards.
Raymond
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Thursday, 29 September 2022 13:48
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