Hello Errico,

You can no longer change this interval as by default it now polls the server every 50 seconds. If it is not displaying anything at all, then it is most likely that it hit some errors when it is performing the AJAX calls.

The only way for me to troubleshoot this is for you to provide us with the back end and FTP access

Ok!

Where can i send you back end and FTP access?

Hi Errico,

Seems like your Joomla login credential is not working http://screencast.com/t/QJanbNkM69 http://screencast.com/t/WcnSEf5YcP
Can you please advise?

Hi! Now it work!!!

Hi Errico,

I've tried to look at your browser ajax call for those notifications, actually it was called perfectly fine http://screencast.com/t/DmhhXUyN5O
The reason why it will not updated the notification as there have new notification (for example new message instantly) is because it got delay on the notification interval that have been set hard-codedly (which is the notification will be checked every 50 second by ajax call)
Refer these screenshots: http://screencast.com/t/RZmOBxpy2qp http://screencast.com/t/IGliaF1P0
However, if you prefer the notification to be checked more frequent, you can do template override for this file:
JoomlaFolder/components/com_easysocial/themes/wireframe/structure/default.js
and change the code on Line 42

"interval": <?php echo SOCIAL_NOTIFICATION_POLLING_INTERVAL; ?>,

To

"interval": 6,

Where you can set how many second system to check the notification (number 6 above you can configure as you prefer), I suggest not set it to low because it might caused your site to work more(heavy).

You're suggested to backup the file that you want to edit/template override beforehand for precaution

Hi! I've changed that file but i have the same problem!!
Now, on the directory:
/public_html/components/com_easysocial/themes/wireframe/structure

you can see two javascripts:

1) ORIGINALdefault.js
2) default.js (my modified file)

Can you access of ftp from COMPONENT / Extplorer (joomla backend) and solve this problem?

user: mark

Another problem:
When i make chat with my friend and he send me a message, the scroll doesn't go down automatically.

Please help me!!!

Thank you

Hi Ericco,

Seems like you've edit the file wrongly http://screencast.com/t/bRvwfmQfOgIO where you need to remove the

<?php echo SOCIAL_NOTIFICATION_POLLING_INTERVAL; ?>

to be replace with

6

I've make the changes for you http://screencast.com/t/o7xKAMW6i , can you try it and see how it goes?