By maribel on Tuesday, 27 June 2017
Posted in Technical Issues
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The chat bubble is not working. Also, i dont see the difference with Converse Kit. Help please...
I mean, i think is not working fine with livechat. What you recommend? Can you check please?

The message (discussion) tab in the right can be open always in easy social menu?
That discussions are private or all users can see it?
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Tuesday, 27 June 2017 15:15
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It seems like your right side message bar override that Conversekit button so you unable to click it.

Can you check my attached screenshot below and see is it you okay with this if make the conversekit icon appear in front of your message box?

The message (discussion) tab in the right can be open always in easy social menu?

I have a little lost here, can you elaborate more details regarding this?

That discussions are private or all users can see it?

Do you mean this thread or you mean your site discussion?
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Tuesday, 27 June 2017 16:33
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1. Icon conversekit: I prefer the icon conversekit in another side, not in the front of my support chat. I think is a little confuse for users.

2. Maybe if the converse kit discussion tab can be open always in community (comunidad) menu, will be fine. The bubble at the right side is conflicting with my support chat.

23 I mean, the converse kit discussions, not here.
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Tuesday, 27 June 2017 16:43
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1. Icon conversekit: I prefer the icon conversekit in another side, not in the front of my support chat. I think is a little confuse for users.

I already applied some css to display Conversekit icon on left corner page, can you check again is it load okay now?
JoomlaFolder/templates/yoo_sync/css/bootstrap.css

#ckit.layout-compact {
left: 10px;
}

#ckit.layout-compact, #ckit.layout-full {
z-index: 9999999999 !important;
}


2. Maybe if the converse kit discussion tab can be open always in community (comunidad) menu, will be fine. The bubble at the right side is conflicting with my support chat.

Currently that was not possible to always open the chat on the page.

23 I mean, the converse kit discussions, not here.

Yes, that is private when you chat with someone, actually that is similar like Easysocial build-in conversation.
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Tuesday, 27 June 2017 22:09
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