By Brett Buchanan on Saturday, 17 October 2015
Posted in Technical Issues
Replies 5
Likes 0
Views 1.1K
Votes 0
Changed template, upgraded to Gantry 5, now customization that was done a couple months ago is not working. I initiated a support request, and you got back with me on what code to add. I added it, and still not working. Please advise. My OLD template was rockettheme "Vermilion" with Gantry 4 (IMage of the old site attached. ). The NEW template is Rockettheme "Requiem" with Gantry 5 (URL info in the URL section). Here is the instructions I was given by your team:

Hey Brett,

You will need to ensure that the following files and folders are copied to your new template,

/templates/rt_vermillion/html/mod_easydiscusscategories/
/templates/rt_vermilion/css/rt_vermilion-custom.css

Hey Brett,

This is the css codes that my designer added earlier,

.discuss-mod-categories li {
padding: 10px;
border-bottom: 1px solid #e0e0e0;
}
.discuss-mod-categories .item-title {
text-decoration: none;
display: block;
}
.discuss-mod-categories .mod-ed-counter {
float: right;
background: #cf230a;
color: #fff;
font-size: 12px;
font-style: normal;
font-weight: normal;
padding: 0 2px 0;
min-width: 20px;
text-align: center;
border-radius: 15px;
}
Hey Brett,

I am really sorry for the delay of this reply as it is a weekend for us here. Kindly please understand that the customizations were provided as is and if you decide to change the template, it's your responsibility to add the necessary codes back.

Nevertheless, we'll assist you just this once but please reply to the customization ticket on our helpdesk and we'll look into this for you.
·
Saturday, 17 October 2015 11:09
·
0 Likes
·
0 Votes
·
0 Comments
·
Thank you very much! I went to the helpdesk, and logged in, but I don't see any customization ticket to reply to.
·
Saturday, 17 October 2015 11:14
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Brett,

Just reply to the original email that you have been replying to This is one of the reasons why i hate the helpdesk! It causes so much confusions
·
Saturday, 17 October 2015 11:16
·
0 Likes
·
0 Votes
·
0 Comments
·
Sorry. Yea, but each time I email, it tells me to NOT email, or use helpdesk, but use this forum.
·
Saturday, 17 October 2015 11:21
·
0 Likes
·
0 Votes
·
0 Comments
·
Yeah, we actually added an auto responder to educate users to use our forums instead of emailing because Gmail is sometimes problematic too!
·
Saturday, 17 October 2015 12:42
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post