Hello Johnny,
Can you provide us your backend and FTP access so we can have a better look on your issue here? Please advise.
By the way, it looks like your account isn’t tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at
https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?