By Felipe Rozo on Monday, 06 August 2018
Posted in General Issues
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Hi, is it possible that user change plan unit after he/she bought a recurring plan?. I mean, if a user has bought "Plan One with 5 units, is there anyway that user increase that 5 to 6 or whatever?

I need to know that and if price of recurring will change after modify plan unit. Thanks.
Hello Felipe,

Right now it's not possible to change plan unit after subscribing plan.
Update me if you have any query.
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Tuesday, 07 August 2018 10:49
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Hi Manisha, so user have to buy again the same plan to be able to add more plan units?
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Tuesday, 07 August 2018 21:00
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Hello Felipe,

Yes, user need to buy the plan again to add more units. Currently it's not possible to change existing plan unit.
Update me if you have any query.
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Wednesday, 08 August 2018 10:41
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Hi Manisha, ok.

Another question: If I have Advanced Price App configured with 3 variations and plan recuirring:

100 for 1 month
120 for 3 months
130 for 4 months

it means that for example if user selects 120 for 3 months the system will debit from his card 120 each 3 months, right?
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Wednesday, 08 August 2018 21:25
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Hello Felipe,

it means that for example if user selects 120 for 3 months the system will debit from his card 120 each 3 months, right?
Yes, user will be charged the the amount selected during purchase.

Update me if you have any query.
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Thursday, 09 August 2018 10:55
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Hi Manisha,

Question: As I need that always debit money to client, how will work notificaction?, I mean, the first notification is when user pay the plan and he/she receive an email that subscription is active, but that email will recieve again in 3 months (continue with 120 for 3 months example )?

I need that user just receive 1 email, when suscription is active, and no more, after three months I do not want that user get any email, how can I configure that?
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Thursday, 16 August 2018 21:22
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Hello Felipe,

To manage notification email, you need to configure notification Emailer app. You can send further payment notification using this.
Refer below mentioned document for more details.
https://stackideas.com/docs/payplans/administrators/administration/notification-emailer

Update me if you have any query.
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Friday, 17 August 2018 11:16
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