Hey,

You will need to check the php settings for the following:

upload_max_filesize
post_max_size

Both of these values needs to be 60M too.

I tried to modify this parameters in php.ini but doesn't work

Can you please provide us with the back end access to check on this.

Sorry, but is a Hospital Intranet

You need to check your phpinfo to see what are the values are.

I changed these settings in all php.in files find in the server with these parameters:

upload_max_filesize = 60M
post_max_size = 60M

and after i rebooted the server. But when I try to upload a file I receive the error in attach that indicate the upload limit is 8MB

I show that in the backend interface of Joomla the php.info parameters are changed correctly, but the problem persist

Hi there,

Maybe you havent checked this settings on your group's category. Please give it a try and see how it goes. If problems still persisted, it would be best if you can provide us with your backend and FTP access for further check on this issues.

Please advice.

Now it works if I upload the file in section File, but if I want attach a file in a new conversation, I continue to receive the same error, but I changed this option in General Settings - Conversations. You can see the setting in attach.


Thank you very much for the support

Hey,

May I know where are you trying to attach this? Are you trying to attach this in a group? Each group is associated with the ACL of the category. You can edit the category of the group and ensure that the file limit is also set to 60mb, http://take.ms/qKYfT

Yes, I setted correctly and if I upload a File in section File in the left side it works correctly. But When I try to attach a file in a new conversion I receive the error that you see in attach.

Hey,

In your screen shot, that isn't actually conversation but that is the story, I am not too sure how to replicate this problem as we would need to test this on your site.

Ok, but I don't see where I can modify the maximum upload size for the story. Do you have any idea how I can proceed?

Thank you very much for the support

Hi there,

It would be best if you can provide us with your backend and FTP access for us further check on this issues. Please advice.

If, you want you can connect with TeamViewer, I attached the credentials. In the Internet Explorer I opened the page where I have the problem and in the Desktop I have a file for reproduce the problem

Hi there,

I am sorry for any inconvenience but, right now we dont provide support through team-viewer currently. Maybe you can check those settings on your groups categories as shown http://take.ms/GUT5G.

It would be best if you can provide us with those access for us solve this issues, if those issues still persisted. Please advice.

I setted this option yet. But the problem persist. You can see in attach my settings.

Please provide us with the teamviewer id and password.

Can you try now with the credentials in attach

I cannot click on anything

Can you retry now with the credentials in attach? I added the server in the trusted devices of TemViewer

Hey,

For some reason, I can't click on anything again now. Anyway it seems like there is some issue with the uploads regardless of the size. PHP was unable to store the files for some reasons. Let me know when you are back so that I can continue troubleshooting this.

You can to reconnect now

Hey,

I just got home, and just reconnected to team viewer. But I still can't seem to click anything.

You can try now

I can't do anything

Good morning,

now with the version 2.1 it works in the test server, but not in the server production. When you connected, what you chaged for enable the permission to upload?


Thank you very much for the support

Hi there,

May i know which permissions are you referring to? Please advice.

I'm referring about the problem to upload files in sections Files and in the history, because when mark connected to the test server he changed something and after the update 2,1 it works, but not in the production server. In the production server I receive HTTP error when I try to upload big files.

Hi there,

I am sorry for the delay of this reply.

Currently it is not possible for me to access your teamviewer as you can see here http://take.ms/6EQzsj. And currently, it is past our working hours We only can be free on next monday, on 8 am to 7 pm. Can you schedule them according to our time for us further

By the way, i have one suggestion, maybe you can refer your php.ini between both site, as from what you said, on your test site, it is working, and on your production, it is not. Maybe there are some size you have set more lower than what you have set on your test site. It should be some limit you have set much lower.

Please advice.

Good morning,

I copied the Intranet production server in the Intranet test server for reproduce the problem. When you want you can connect to the server with TeamViewer.

P.S. I need to know how to resolve the problem, because after the problem is solved I need to do all procedure in the production server.

Thank you very much for the support

Hi there,

Right now, i am unable to access to your teamviewer as you can see here http://take.ms/joT6n. Please advice.

Can you retry now with the new password in attach?

Hi there,

It seems that i cant access your teamviewer currently as you can see here http://take.ms/SckpY Maybe you can provide us with best time you can online so that we can adjust both our time as we are online from 10 a.m to 7 p.m to further check on this issues.

Please advice.

Sorry, because for us is night and I was out out of office. Now you can connect with the credentials in attach.

Hi there,

After checking on your site, it seems that all folder are not writable. Maybe you can change them to writable first and see how it goes. Please advice.

I don't understand why the folders results not writable for Joomla because the windows access permissions are setted in Full control for all users (can you see in attach).

Do you have an idea?


Thank you very much for the long support

Hey,

I think it's the way PHP + IIS is being setup on the server. The permissions are probably not mapped correctly

If you mean the IIS permissions, you can see how I configurated the IIS permissions in attach.

Hi there,

I might be you have configured them http://take.ms/xeUSy wrongly as maybe your site, detect wrong folder. Maybe you can check them whether it is correct folder or not. Or maybe you can provide us again with your teamviewer for further check on this issues.

Please advice.

The temp folder is configured correctly.

Now the right in the folders are correct without other changes, I think that they did not correspond for some cache. The important is that now this point is resolved (in attach can you see the print screen).

With the Chrome debugger I saw that the max_file_size is not setted correctly (in attach you can see the print screen).

But the Group maximum fille allowed and the php.ini are correctly congirated (in attach the print screen).

And if you want you can connect connect with TeamViewer (in attach the credentials).


Thank you very much

Hi there,

It seems that i cant access them as you can see here http://take.ms/DPP7V

By the way, maybe you can check on post_max_size whether you have increased them accordingly or not. Need to make sure you restart them in order for them to take place(to make it works). Please advice.

You can connect with the credentials in attach

Hi there,

It seems that we cannot pursued our checking as right now, it seems that the connections is lost as you can see here http://take.ms/Z9We4.

By the way, it seems that, your folder permission issues till not working as right now, i still cannot upload a new file on your site.

Please advice

You can connect now if you want

Hi there,

It seems that i cant upload any files as i hit this COM_EASYSOCIAL_EXCEPTION_UPLOAD_NO_TMP_FILE and it meant that it cannot detect your current tmp folders and it is not writable. Please give it a check first and if those issues solved, let us know, we will continue check on this issues.

Please advice.

Now I restored the problem. Is possible to upload the files (maximum 8MB) and the folder rights is setted correctly (in attach can yo see the situation), and if you want you can connect now

Hi there,

It seems that i am no able to connect to your end as you can see here http://take.ms/ybQ34. Please advice.

Can you retry now

I have news. I solved in part my problems. Now I can upload all files that I want in files section. But not in the Timeline section. The problem was the IIS limitation size. In attach all the print screens

HI there,

You can check them on your files applications sections as shown http://take.ms/OAuBN. Please give it a check and see how it goes.

I tried with this option but in the Timeline the max upload seems the same. In attach the error

Hi there,

Sorry for confusion caused above. Based on your current attachment, it is referred to groups. For groups, you need to change it own apps, that is Files(groups) as shown http://take.ms/JOoOv

Please give it a try and see how it goes.

Perfect. Now it works


Thank you very much for your precious support

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.