Change Domain
By Johnny on Thursday, 16 February 2017
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I am trying to update EasyBlog however I am receiving an error at the first step (installation via network);



Your domain is not listed in your license to utilize our installer API over the network. You may still install on unsupported domains by downloading the full installer package from your dashboard area.


I recently moved my site from a development domain to a live domain. I can't see anywhere in my account to do this. I have updated my 'site details' to reflect my new domain.
Hi Johnny,

I have already updated your support domain to http://derrydiocese.org/ on your EasyBlog license. Please do take note that each Professional subscription only entitles you to 1 support domain. Thank you for understanding.
Sylvie
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Thursday, 16 February 2017 18:51
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Thank you - could I have made this change myself?
Johnny
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Thursday, 16 February 2017 20:23
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Hello Johnny,

In the early days, you could modify the domains yourself but there are just too many people abusing our support by changing their domains every week to get support for different sites. We can no longer sustain with the amount of abusive support that is requested.

We have then locked this and the only way for you to change a domain, is to contact us manually. Most of the time, if your request is valid (change of domain, switching sites), we would be happy to change it for you.
Mark
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Thursday, 16 February 2017 21:13
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I completely understand Mark. Your support is excellent by the way
Johnny
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Friday, 17 February 2017 17:38
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Thanks for your kind compliment Johnny. I'm glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Sylvie
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Friday, 17 February 2017 17:49
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