Furthermore, upon uploading the profile image from the backend, I get this intimidating error

Can you update your site backend and FTP access at https://stackideas.com/dashboard/site so we can better have a check?

Furthermore, upon uploading the profile image from the backend, I get this intimidating error

Oh, you have to enable this iconv PHP extension from your PHP server, can you request with your webhosting provider to help you with this?

Thanks Arlex, I have asked our host to do so.

You're most welcome.

Keep us update if the issue still persists and update your site login details.

Advise to use a good CMS/WordPress/Joomla experienced hosting provider otherwise you will have numerous problems that is not Joomla Stackideas problems but a hosting problem

Thanks for head up on this ssnobben.

I am with these guys since 2007... have deployed hundreds of Joomla websites ever since... Not a newbie, but some requirements might not match. They told me that iconv is already up and running.
Here are the specs: https://pocketmoney.credit/info.php

I am with these guys since 2007... have deployed hundreds of Joomla websites ever since... Not a newbie, but some requirements might not match. They told me that iconv is already up and running.
Here are the specs: https://pocketmoney.credit/info.php

From what I tested just now, it seems work fine for me when I upload avatar image from my profile page, you can watch my attached video file.

If the issue still persists, can you update your avatar image original file into your next reply so I can try upload your avatar image and see whether can replicate this?

Ok, the avatar uploads fine now. I am closing this thread.

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.