Hello Lecius,

You mean that user already subscribe plan (his subscription active) and try to buy same plan again but not paid yet.
You don't want to send card abandonment email to those user's or i misunderstood.
Please explain in details , so i'll be able to assist you.

Update us.

Ok. The situation is:

I'm an user. I'm thinking to buy a plan. So I go to the invoice confirm screen but I give up (this action logs a no status invoice in my current payplans configs). In some minutes I decide to buy and I repeat all the steps but now I confirm the invoice to complete the transaction.

In admin backend has two invoices: one is "paid" and other one is "no status". The email notification app is set to email on cart abandonment. So it will notify the user that had already bought the plan because of that "no status" invoice.

I think it's clear now.

Thank you.

Hello Lecius,

I am really sorry for the delayed response due to weekend.
Yes, it's clear now. I'll log this issue into our issue tracker and will let you know once fixed.

Thank you for understanding !

Hello Lecius,

For now to resolve this issue find attached file and replace at below mentioned file path.
root/plugins/payplans/email/email/app/email/email.php

After replacing the file , please take a look on this issue again and see how it goes.
Update us with response.