By Andres Preuss on Wednesday, 14 December 2016
Posted in General Issues
Replies 9
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Hello Stackteam,

after my Easyblog update to 5.0.41, i cant view local video, *.mp4 on my Phone with mobile Websites. I can see a Text " No compatible source was found for the video " but there is a video and works fine in normal Browser. You can see it screenshots.
What can i do for fix this problem.

Ah the Youtube and Vimeo Videos works fine.

Thanks
Hello Andres,

Which browser are you using to view this? Also, EasyBlog doesn't perform any video conversion so your video source itself could be problematic. Try uploading the video file to your site's root and try to manually play it by browsing it with your browser and see if it is play-able?
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Wednesday, 14 December 2016 22:31
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Hallo Mark,

in attachment you can see the video specs. They are no special Videos: mp4 with h264 and aac Audio. They are webvideos!
I make a test whit this video on my normal joomla site, with allvideo plugin. It works.

I use on my PC Firefox and on my phone Safari to browse the web.
But for a Week i have no problems. And after the update they all my videos are broken
I look after your question in my Firefox and i see, the player is in Flash mode! I dont no way but you can see it in the screenshot.
misterious...
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Thursday, 15 December 2016 08:24
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Hey Andres,

Can you update your following details into your first post > click edit button > enter your site details into optional information field.

1. Joomla backend access
2. FTP access
3. Provide us one of the blog page URL which contain this video

By the way, it seems like when I access your license support domain site, I hitting following error :

Forbidden

You don't have permission to access / on this server.
Server unable to read htaccess file, denying access to be safe

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


This is my current IP address : 124.13.241.185
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Thursday, 15 December 2016 10:35
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Hello Arlex,

i enter the details into optional information field.
The Blog URL is: http://www.kioskaffe.com/index.php/blog/tuerchen-nummer-neun

Thanks
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Thursday, 15 December 2016 20:10
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Hello Andres,

Can you please upload your video here so that we can also test this locally?
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Friday, 16 December 2016 11:37
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Hallo Mark,

i cant upload here the clip as attchments .
The file tag_9.mp4, which you are attempting to upload is in an unsupported format.

But you can the file here:) :
tag_9
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Friday, 16 December 2016 19:04
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Thanks for updating Andres. I have applied some fixes on your site, can you give this a try again now?
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Monday, 19 December 2016 11:29
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Hallo Mark,

yes it works again:D Thanks.
What are you fix it? Maby i can do it for my self after the next update.
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Monday, 19 December 2016 20:04
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Hello Andres,

This fix is also applied internally as well so you don't really need to apply any fix in the next update
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Monday, 19 December 2016 21:59
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