By tom arriola on Friday, 26 October 2018
Posted in General
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When users try to edit an avatar they get an error. A blank popup appears. See attached
We have more issues. links aren't working for friend requests-- see attached
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Friday, 26 October 2018 01:22
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Hey there,

When I was trying to access your backend, it gave me the following error:


Warning
You do not have access to the Administrator section of this site.


For now, what we found out is that when we are trying to update picture, the ajax call will give us a response below


<marquee style="position: absolute; width: 0px;">
<a href="https://hairlossmenwoman.com"><strong>Hair Loss</strong></a></marquee>[{"type":"resolve","data":[{"stream":{"total":0,"data":{"startdate":"2018-10-26 04:42:38","contents":"","data":[]}},"broadcasts":false}]}]


By right, it should give us without '

<marquee style="position: absolute; width: 0px;">
<a href="https://hairlossmenwoman.com"><strong>Hair Loss</strong></a></marquee>
'.

Can you update the account's privilege to Super User so that we can troubleshoot it for you?

Thanks for your understanding.
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Friday, 26 October 2018 12:49
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Sorry-- the account has admin access now. Your excerpted html (the hairloss url) alerted me that we had been compromised. I located the issue and fixed it.
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Friday, 26 October 2018 13:26
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Hey there,

Glad to hear that your issue has been resolved now.

Can you share it with us on how did you solve this issue so that we can have an idea on how to solve it if there are other people encounter an issue similar to this?
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Friday, 26 October 2018 15:34
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