Hello Theo,
I cannot seem to access the back end of your site with the provided login credentials. By the way, it looks like you are requesting support for accessafrika.com but your supported domain is esocialreports.com . Our Pro version only entitles you to support of 1 domain only.
If you are able to replicate the same issue on esocialreports.com, please provide us with the access and ftp to this site instead.