By SYD KRAWCZYK on Wednesday, 08 February 2017
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I keep getting this error when trying to upgrade: Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team.

You say this component can be installed on multiple domains so why am I getting this error?

Thanks you,

Syd
I am having a similar issue. Trying to update from EasyBlog 5.0.34 pro to 5.0.42 pro. First I get a message that I have to update the launcher, so I uploaded the 5.0.42 launcher and ran setup again. No joy. I have tried with both the launcher 5.0.42 launcher and with the full version. See attached images. Is there a fix for this?
Ari
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Wednesday, 08 February 2017 03:37
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Hey SYD KRAWCZYK,

May i know do you have download full installer from https://stackideas.com/dashboard then upload through your backend > extension > manage > install > process Easyblog installation > click next until select "install from directory" method > select the component package > click next for continuous install, is it this still not work for you?

If yes, can you provide us with your Joomla backend and FTP access at http://stackideas.com/dashboard/site so we can better have a check?

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Hey Ari,

Can you start a new thread and provide us with your Joomla backend and FTP access so we can better have a check?
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Wednesday, 08 February 2017 10:15
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