Cannot resend notifications
By fred appleton on Thursday, 01 November 2018
Posted in General Issues
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I am trying to resend the notifications for a blog post because people are not receiving the notification emails. When I click on the envelope icon beside my post it does not generate emails to be sent. The email activities list remains empty. I need your help.
Hey there,

After long checking, we realised that you had set a custom notification to 'Admin' user group in the blog post "WANTED! A computer you do not need..." for an example and the 'Admin' user group belongs to Amy Bollinger only which is the blog author.

The reason that the email notification does not generate is because the email notification detected the custom notification is the blog author only and it will exclude the email notification to the blog author.
Irwin
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Thursday, 01 November 2018 17:34
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Yes, the content manager started to check one of these boxes in order to stop her name from appearing on posts. I did not notice. I appreciate your help very much.
fred appleton
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Thursday, 01 November 2018 21:05
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Hi there,

You are most welcome.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Irwin
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Friday, 02 November 2018 09:54
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