Hello Earl,

Can you please provide us with the Joomla back end access as well as the FTP access so that I can check on the issues on your site? We actually need these information so that we can debug on your issues quickly. If your site is hosted locally, could you please upload it to a temporary location for us to access?
It seems like your subscription is not tied up with our account, you could fix this by emailing to https://crm.stackideas.com

Thanks:)