Cannot Add Cover Photo - iPhone
By David on Saturday, 09 December 2017
Posted in Technical Issues
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Hi, just creating a page, tried to add a photo as a cover photo iphone and the Upload button didn’t work.
Hi there,

Hi Warith, thanks. Have updated my template and EB and still have the same issue. This is a persistent and annoying issue - it means that users can't add pages on ipads and iphones using Safari (probably the most commonly used browser on these devices) so I'd like to fix it asap.

It seems that your customization cuased this issues i also cannot create them using web browser itself. I have made some changes on this path .../templates/ja_obelisk/html/com_easyblog/toolbar/default.php and should redirect correctly now.

As mentioned above, and I just checked again, the Upload button does work on iphone/ipad on other browsers (eg. Firefox/Chrome) but not on Safari. When I click the button, nothing happens, and when I hold it down, a dialog box opens with "Javascript <br> Open". When I click Open, nothing happens.

It seems that your customization also caused this issues to happen. I have made temporary fixes and should works fine now.
.../templates/ja_obelisk/html/com_easyblog/composer/toolbar/cover.php


On your custom.css files
/*Custom css fixes*/
#eb .eb-comp-cover-area .moxie-shim {
width: 100% !important;
}


Just checked your video and it does show it working on EB on Safari on an iphone. Can I ask though, when you took the video - did you operate this via the iphone or using a cursor on your computer?

I am using my own mobile, that is Iphone 5s recorded using screen capture that is built in on latest IOS.

Please give it a check and see how it goes.
Abdul Warith Norudin
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Thursday, 15 March 2018 13:12
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Could you upload the cover photo that you are trying to upload here? Also, how big is the cover photo?
Mark
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Saturday, 09 December 2017 00:44
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Hi Mark,

Sorry, should have been more specific, the problem's not related to the photo.

When I click the Upload button on my phone, nothing happens. When I hold the Upload button, I get a dialog "Javascript - Open / Cancel"..
David
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Tuesday, 12 December 2017 11:07
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Hi there,

I have tried them on your site and it seems that it is working as it should as you can see on attached files.

My cover now http://take.ms/cQ5ux. Please advice.
Abdul Warith Norudin
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Tuesday, 12 December 2017 11:29
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Thanks Fadhli, this issue happens on an iphone. Not on a laptop. Can you try from an iphone?

Cheers, David
David
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Tuesday, 12 December 2017 11:55
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Hi there,

Sorry for not explaining them correctly. I used my iphone to upload them as you can see on my attachment above. The one that i shown on above reply is image of my cover(after uploaded using iphone).

Please advice.
Abdul Warith Norudin
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Tuesday, 12 December 2017 12:02
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Thanks Warith. Which browser did you use? It doesn't work on Safari but does work on Chrome and Firefox. Also doesn't work on Safari on my ipad. Can you get it to work on Safari?
David
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Tuesday, 12 December 2017 12:25
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Hi there,

I am using safari and i am on iphone 5s. Here i attached you the videos. Maybe you can try to refresh your browser and see how it goes. Please advice.
Abdul Warith Norudin
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Tuesday, 12 December 2017 12:36
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Hi Warith, sorry. Bit of mis-communication here, I created this thread in Easyblog but should have specified. I'm trying to upload a cover photo for a new page on Easyblog. I see you added a cover photo on Easysocial - can you try add a cover photo to a page on Easyblog on your iPhone in Safari?

Cheers, David
David
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Tuesday, 12 December 2017 13:10
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Hi there,

Oh, sorry for the confusion on my above reply. By the way, it seems that something is wrong on your site and i can replicate them. It would be best if you can provide us with your FTP access for further check on this issues.

Please advice.
Abdul Warith Norudin
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Tuesday, 12 December 2017 15:28
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Hi Warith, just read the update on EB 5.2 and realised the upload image issue is still live. Seems it's just an issue on my ipad/iphone on Safari (it works on Firefox and Chrome on my iphone).

This is an issue I'd had previously and the fix was meant to be added to EB going forward, maybe this did not occur. See this link

Can you try add a cover pic (tap Cover Photo > Upload) on Safari on an ipad/iphone?

Cheers, David
David
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Friday, 19 January 2018 13:45
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Hi there,

For your information, this issues already fixed and included on Easyblog v5.1.10. I again re-tested them again, using my iphone5s as attached below and everything seems to work fine on my end.

Please advice.
Abdul Warith Norudin
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Friday, 19 January 2018 15:51
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Hi Warith, thanks. Have updated my template and EB and still have the same issue. This is a persistent and annoying issue - it means that users can't add pages on ipads and iphones using Safari (probably the most commonly used browser on these devices) so I'd like to fix it asap.

As mentioned above, and I just checked again, the Upload button does work on iphone/ipad on other browsers (eg. Firefox/Chrome) but not on Safari. When I click the button, nothing happens, and when I hold it down, a dialog box opens with "Javascript <br> Open". When I click Open, nothing happens.

Just checked your video and it does show it working on EB on Safari on an iphone. Can I ask though, when you took the video - did you operate this via the iphone or using a cursor on your computer?
David
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Thursday, 15 March 2018 10:32
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Thanks for your help Warith, fixed!
David
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Thursday, 15 March 2018 13:53
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Thanks for updating David, glad that your issue is resolved now

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding
Mark
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Thursday, 15 March 2018 13:59
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