In the future you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies

And please remember to assign your domain to your license to obtain for support in the future. You can do so by accessing your license area at http://stackideas.com/dashboard

I already my domain to my license, but for the FTP full access back-end we can't declare because of security reasons. We can provide FTP some dir that involved the issue, and don't worry for the next time I will open the ticket with FTP access.

And now please wait for FTP that my team will prepare.

it seems like something is not right on your site, when I temporary turn off language filter plugin, it work fine now.

By the way, keep us updated once you have FTP access.

I will investigate this issue again.

I already add FTP details.

I updated FTP again.

It should work fine now, can you give it a check?

This fix will include in next release version.

OK, it's work. Thank you very much.

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.