Can't upload mp3 to a blog post
By Steve Valenti on Sunday, 07 September 2014
Posted in General Issues
Replies 7
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I am trying to add an mp3 audio file to a blog post but I get an error when uploading it in the Media Manager. The PHP file limit is set to 32MB, mp3 is an allowed file type.

The error message is:
"There was an error when we try to upload the image. Please try again
Hello Steve,

Can you please upload your mp3 file here and also provide us with the FTP access to the site?
Mark
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Sunday, 07 September 2014 01:44
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Uploaded mp3 and the FTP info
Steve Valenti
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Sunday, 07 September 2014 06:21
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Updated the FTP info.

Tried to upload the mp3 but received this error: The file Tyler.mp3, which you are attempting to upload is in an unsupported format.
Steve Valenti
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Sunday, 07 September 2014 06:22
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Updated the FTP info.

Tried to upload the mp3 but received this error: The file Tyler.mp3, which you are attempting to upload is in an unsupported format.
Steve Valenti
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Sunday, 07 September 2014 06:22
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Hello Steve,

I am really sorry for the delay of this reply as it is a weekend for us here.
I have debugging long time regarding this, it seems like this System - RSFirewall! Active Scanner plugin causing this issues, after I disabled this plugin, it seems like work fine now. I suspect that was blocked you upload some external resources, so you are not able to upload the file in your site.
Can you consult this issues with this plugin provider and see how it goes?
Arlex Wong
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Sunday, 07 September 2014 11:29
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FIXED!!!

Thanks for getting this resolved so quickly! I entered an exception in the RSFirewall configuration and everything works fine now.
Steve Valenti
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Sunday, 07 September 2014 12:18
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Thanks for updating Steve, glad that your issues are resolved now
Mark
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Sunday, 07 September 2014 14:53
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