By Matt McHugh on Wednesday, 31 May 2017
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I am trying to upgrade via internet for http://www.macman.id.au and I keep gettting

"Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support."

Matt
Can you provide us with your Joomla backend and FTP access at http://stackideas.com/dashboard/site so we can better have a check?
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Wednesday, 31 May 2017 18:31
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I've updated the site access details.
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Wednesday, 31 May 2017 18:50
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Hi Matt,
It seems that you are upgrading from 5.0.37. Do note that installing 5.1 is a major upgrade that contains many changes. As such, you should backup your site, database and any customization work that you may have done previously beforehand as a precaution.
Once you have done these and are ready for the update, let us know and we will perform the upgrade for you.
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Wednesday, 31 May 2017 19:01
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An Akeeba backup will do the entire site correct?
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Wednesday, 31 May 2017 19:08
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Hey Matt,
I am not familiar with the extension but I do think that it has the ability to do so.
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Wednesday, 31 May 2017 19:11
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OK , I have taken a complete backup and you are free to upgrade to latest version.
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Wednesday, 31 May 2017 19:41
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I already help you upgraded to Easyblog latest version on your site, can you give it a check is it all work fine now?
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Wednesday, 31 May 2017 22:41
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OK great thanks, I will check tonight my time and update the ticket.

Matt
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Thursday, 01 June 2017 10:02
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Alright, keep us updated then.
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Thursday, 01 June 2017 12:38
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Thanks, awesome support
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Thursday, 01 June 2017 12:43
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You are most welcome.

Keep us update if you have any other issue in the future, you can start a new thread on our forums.

For now, I will lock and mark this thread as resolved.
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Thursday, 01 June 2017 13:12
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