By Roger Hall on Tuesday, 02 February 2016
Posted in Technical Issues
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I have post all typed up and formatted in EasyBlog. That works fine. When I click "Save For Later" I get a green bar across the top that does not contain a message, but just has a close button. When I click the red close button I get a message, "View not found [name, type, prefix]: login, ajax, loginView". See attachment. I also see errors that say basically the same thing. At that point I can not leave this blog post. I have to close that browser tab, open a new tab and log back into the site administrator. I'm wondering if the Joomla! session is timing out while I'm typing. What can be done to correct this issue?
Hey Dan,

It seems like your `Keep Alive Interval` option is set as 60 second, I have help you set to 3000 seconds.

In other words, the composer will keep live until 50 minute.

Can you give it a try and see how it goes?
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Thursday, 18 February 2016 10:53
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Looks like my attachment may have not saved. Here it is again.
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Tuesday, 02 February 2016 01:47
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Hey Dan,

Hm, this is odd . I just logged into your site and tried posting a test post, it seems to be working fine for me.
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Tuesday, 02 February 2016 03:17
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Yes, I have been able to do it with shorter pieces. Our client was the first one that had problems with it. Then I tried a longer piece this morning with more editing. I spent maybe 10-15 minutes. That's what's making me start to wonder if the session is expiring. Shouldn't the session stay active if the I am in the editor editing something?
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Tuesday, 02 February 2016 04:14
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Hey Dan,

Can you try writing this on a text editor first and see if you hit this issue? I need to be able to reproduce this error in order to tell you what went wrong / what fixes to apply on the site.
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Tuesday, 02 February 2016 14:54
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Initially my client was pasting from Word. I told him to paste that into NotePad and then paste that into EasyBlog. I actually watched him do this and he still hit the same issue I'm describing here. I tried it on my Mac pasting it from TextEdit and I got the same issue. That was a day or two ago. Now I tried it again today and it saves fine and publishes fine. I don't understand why it didn't work the other times for me or my client. I will be back if I can duplicate the issue again.
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Thursday, 04 February 2016 09:10
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Hey Dan,

Sure, please let me know how this goes! If the problem still persists, can you upload the text file here so that I can try to reproduce the problems?
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Thursday, 04 February 2016 17:14
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Hi Dan,

Sure, keep us updated
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Thursday, 04 February 2016 17:15
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I created another post (first one since I last responded to this forum) and ran into the same problem with it not saving again and getting the message "View not found [name, type, prefix]: login, ajax, loginView" again like in the screen shot I submitted previously. I spent about 20 minutes formatting the new post. I think what is happening is that the system session expires after 15 minutes even though I am still editing the post. I changed the session time to 45 minutes in Joomla! global config. I recreated the post again and it saved without any problems. The Keep Session Alive is active in the EasyBlog Settings and set to 90 seconds, so why would this not keep my session from expiring?
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Wednesday, 17 February 2016 07:15
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Hey Dan,

I am really sorry for the delay of this reply,

Yes, that was true, if you didn't do anything from your Joomla backend after 15 minute (if your current session set to 15 minute), the Joomla system will auto logout.

By the way, I already help you set your current Joomla session to 99 minute. Can you give it a try again is it still hitting the same issue as you mentioned at above?
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Wednesday, 17 February 2016 17:40
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That's exactly the point. I was actively editing a post for 20 minutes. There wasn't 15 or 20 minutes of no activity. Why does the Keep Session Alive not work?

When I changed the session life to 45 minutes, everything worked fine, so that points to the session not being kept alive.
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Thursday, 18 February 2016 01:40
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Ah, ok. I thought the keep alive session interval meant that whatever you set in that field was how often the system would ping the server to keep it alive. Now I see that that is backwards. What you set in that field is the total amount of time it will keep it alive. I adjusted the Joomla! session down to 15 minutes and had the EasyBlog keep alive session set to 1800 and I tested with a new blog post. I spent 20 minutes editing it and then was able to save it without a problem. So the issue was my misunderstanding of the session keep alive setting.

Thanks so much for your help!
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Friday, 19 February 2016 06:29
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You're welcome, glad to heard your issue resolved.
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Friday, 19 February 2016 10:08
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