It seems like this styling issue coming from your current template if using iPad width which is 768px it will caused this issue because conversation page has 2 columns which required more space to display it, you can check my following video :

http://take.ms/raHB3 (iPad width 768px)
http://take.ms/9vsPQ (iPad width 1024px)

I've applied some fix into your site backend > Easysocial > theme > custom css

@media (max-width:768px) {

     body .mc-md-fixed #es.view-conversations.is-tablet,

     body .mc-sm-fixed #es.view-conversations.is-tablet {

		width: 200% !important;

     }

     

     body #es.view-conversations.is-tablet .es-convo-composer__bd {

		height: 125px !important;

     }

}

Can you ask your site user double check again and see whether show correctly now?

Hi,

Thank you for your help.

She just answered me that the problem is still there for her.
Is there something more we can do for that or can i ask her something special?

Thank you for your help.

Regards,
Nadine

You're welcome.

I believe you attached that screenshot is actually your site user open your website on iPad device right?

So I did tested in iPad device, it look fine to me, you can check my attached screenshot below.

Maybe you can ask her try following thing and see if that will help?

1. Clear his tablet device browser cache

2. Or try download another browser app like Chrome browser app, try access website on this Chrome browser and see if the issue still persists.

3. If tried above the issue still persists, can you ask her what is his tablet model and which browser app she use to browse your website.

I have a tablet user with same issue. I will see if the above ideas work for her.

Hey Ken,

If the issue still persists, I would suggest you start a new thread on our forum and update your site details so we can investigate this issue for you.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.