Hello Jonathan,

This is odd. Can you provide us with the Joomla back end access as well as the FTP access so that I can check on the issues on your site?
We actually need these information so that we can debug on your issues quickly. If your site is hosted locally, could you please upload it to a temporary location for us to access?

Please be advise.
Thanks.

Thanks Moyd, I've now added Joomla/FTP details.

Jon

Hello Jonathan,

I cant login to your Joomla backend. Can you provide us with the right link to your administrator page?

Please be advise.
Thanks.

Hi Mohd

Sorry, I forgot it was restricted by IP. I assume xxx.xxx.xxx.xxx is yours in which case I've now granted access. If different please let me know.

Jon

Hello Jonathan,

I am trying to access your joomla administrator page but nothing happened. Is this the correct link to your joomla administrator page?

>> xxx

Please be advise.
Thanks.

Please try http://xxx

Jon

Hello Jonathan,

I believe that your site doesn't met Easyblog minimum requirement. You can refer it here: http://stackideas.com/docs/easyblog/installation/system-requirements .

Please check your site and hopefully can meet the recommended requirement.

Please be advise.
Thanks.

I'll see if I can get those limits changed.

Also I wasn't that this issues was posted on a public forum, can you please remove it immediately.

Jon

Hello Jonathan,

Sorry for late reply to this,
May i know which link you would like us to remove it immediately?

Could you mind request with your Webhosting provider to help you increase this few value to be higher? After your Webhosting provider help you done it , it should upload/install work fine. Check my screenshot which you should consult to your Webhosting provider :

http://screencast.com/t/lcZGaGlprSRC
-> max_execution_time = 120 (Recommended)
-> memory_limit = 128MB (Recommended)

http://screencast.com/t/yPvfzg56Yt
-> upload_max_filesize = 10MB (Recommended)

Hope this help.

I don't want any of this thread open to the public, but particular as it's exposed the admin URL of the site. I was under the impression that this was a private support conversation.

I've contacted the hosting provider and asked them to increase the limits.

Jon

Hello Jonathan,

I am sorry and I have removed the admin url.

Looking forward to hear from you again about this issues.

Please be advise.
Thanks.

This is resolved now thanks. However your minimum requirements need changing i.e. upload_max_filesize = 5M needs to be higher as the current component package size is 6.9Mb

Jon

Hello Jonathan,

Thanks for updating us. Glad to hear your issues have been solved.

About the

upload_max_filesize = 5M

we are aware of this mistype, and we will change this in the next documentation. I am sorry for the inconvenience.

If you have anymore question, please don't hesitate to ask us and please create a new ticket. I will mark this ticket as resolved.

Thanks again and have a wonderful day.