Can't add comment
By poolotw on Monday, 17 November 2014
Posted in Technical Issues
Replies 11
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Two bloggers claim they can't add a comment to a blog.
They say that the throbber beside 'leave your comment' repeats endlessly, and so therefore the comment doesn't publish nor does a prompt appear.
One is using Safari on iMac & iOS 8 + Chrome on Windows machine.
I can't reproduce the problem.
Any ideas?
Hello Jeanette,

I've checked your northsydneycatholics.com configuration.php file from the backend and seems like you have set the live_site=ourladyoftheway.com . You might want to leave it empty. 


live_site=''
Nik Faris
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Thursday, 04 December 2014 14:01
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Hello,

I can't replicate it in my local. Hence I need your backend and FTP access so I can try to replicate it for you. Also can you specify which user that facing this issue?
Nik Faris
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Monday, 17 November 2014 11:09
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Will my site details be visible to all?
Should I submit a ticket instead?
poolotw
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Monday, 17 November 2014 12:23
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Hello,

You can provide it in the Site Details below the reply form. Only support team will be able to see it.
Nik Faris
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Monday, 17 November 2014 12:29
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OK.
Please see Site Details.
poolotw
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Monday, 17 November 2014 13:21
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Hello,

I've tried to replicate the issue by creating a testuser that has the same setting with Joseph Fernandez and has posted comments from several devices and here is the results.

Safari on Mac: http://screen.stackideas.com/2014-11-17_1336.png
iPad Air IOS 8.1: http://screen.stackideas.com/2014-11-17_1339.png
Chrome: http://screen.stackideas.com/2014-11-17_1342.png

Looks like all medium are working as intended.
Nik Faris
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Monday, 17 November 2014 13:44
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Thanks Nick.
I'll let you know if the mystery is ever solved
Regards
poolotw
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Monday, 17 November 2014 18:02
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Hello,

You're welcome. Keep us updated then.
Nik Faris
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Monday, 17 November 2014 18:10
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Hello Nik,
I have discovered the cause of the problem but need help solving it.
Two different URLs open the same website.
Using ourladyoftheway.com leads to no problems with the Comment.
Using northsydneycatholics.com leads to the problem described above.
Any suggestions?
Appreciate the good support.
poolotw
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Thursday, 04 December 2014 13:10
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Thank you!
That did it.
poolotw
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Thursday, 04 December 2014 14:20
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Hello Jeanette Fitzmaurice,

You're welcome, glad to heard your issues resolved.
Arlex Wong
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Thursday, 04 December 2014 17:57
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