Hello,

You can use EasyDiscuss as a ticketing system but to be honest, it's much more suitable to be an open forum / discussion system. If you want to enable a ticketing system, you might want to turn on the private discussion in the settings. This allows you to have a private discussion between users on the site and your moderators

I was just about to post a question regarding this. I NEED the discussions to be private. So, is there a setting somewhere that defaults all discussions to be private? Then I can just hide the private check box with CSS and as long as Admin doesn't mistakenly make a discussion public, it would be 100% private without having to do anything.

Hello Steven,

There's no way to make a discussion private by default unless you modify the theme file /simplistic/form.new.php and replace the codes below,

<input id="private" type="checkbox" name="private" value="1"<?php echo $post->private ? ' checked="checked"' : '';?> /> <?php echo JText::_('COM_EASYDISCUSS_MAKE_THIS_POST_PRIVATE');?>

With,

<input id="private" type="checkbox" name="private" value="1" checked="checked" /> <?php echo JText::_('COM_EASYDISCUSS_MAKE_THIS_POST_PRIVATE');?>

Then use css to hide this item

Works like a charm. Thanks so much for the code. Fingers crossed to see this eventually as an option in administration, but it's no biggie changing this one line anyway.

OK, so I hid this from the front end and forced the check in the checkbox, but I ran in to a problem with this. Admin would like to be able to make public stickies, however it seems that even editing on the backend is FORCING private discussion as well. The checkbox is visible in the back end but cannot be unchecked. I thought maybe the back end used a different theme file, so I guess this isn't going to work after all...

You need to add your own set of codes in the file above. It should probably be something along the lines of this,

<?php if (JFactory::getApplication()->isAdmin()) { ?>

<input id="private" type="checkbox" name="private" /> <?php echo JText::_('COM_EASYDISCUSS_MAKE_THIS_POST_PRIVATE');?>

<?php } else { ?>

<input id="private" type="checkbox" name="private" value="1" checked="checked" /> <?php echo JText::_('COM_EASYDISCUSS_MAKE_THIS_POST_PRIVATE');?>

<?php } ?>