To update my earlier request.

I removed the cache settings in the htaccess now but it doesn't change anything.

So the problem is that members cannot add a video link to the page. I checked all settings in ES and cannot find if I blocked this setting. Earlier it worked perfectly.

I'm using Vimeo links and also tried a Youtube link but as soon as I save the new video it brings me back to another page and nothing is added to the videos.

I just found out that I also cannot add audio links anymore.

Eric

Hey Eric,

It seems like when I test several times for create new video on your site, then now your server return this 503 error when I access any page of your site, can you consult with your webhosting provider regarding this and see what is the reason server return 503 error? (screenshot : http://take.ms/W1PKQ)

At the same time, I did troubleshoot on your site, it seems like your server return this error "406 Not Acceptable" during creation video process.

I suspect that is because you have setup mod_security on your server? Can you check with your webhosting provider regarding this and see whether there got some mis-configuration for the mod_security rules?

It would be best if possible to temporary disable this mod_security then try create new video on your site and see whether working correctly?

Hi Arlex,

I have contacted my service provider. They tell me that nothing has changed. They asked me to send them all the earlier error notifications. I mentioned this 503 error earlier to your colleague Raymond, he helped me with some changes regarding my problem with the warning I have "links too long".

Is it possible that the rule I added to my htaccess "adding a slash after each link" may cause this?
Also added the facebookpixel now in the body of the vanilla template because in the head it was causing also an error.

In the meantime I will mail all error messages to my provider and se with what they will come up.

Thanks
Eric

hey Eric,

I think it not related with the .htaccess rules, because I did tried just now temporary disable your site SEF and rename this .htaccess file, that issue still persists.

Can you consult with your webhosting provider regarding this and see how it goes?

I've created 2 PHP file from your Joomla root folder which using CURL to crawl to the video provider pages :
- Vimeo https://vimeo.com/164864490
- Youtube https://www.youtube.com/watch?v=ljakSDUjijc

If you manually access above links, it will render the correct page without any issue.
But if you crawl these 2 site using CURL from your server, it will return you this error 406 Not Acceptable, in order to see this, you can access this page URL https://whoisontour.org/crawlvimeolink.php .

And it will crawl the correct content from the Youtube link https://whoisontour.org/crawlyoutubelink.php , by right it should return Youtube video page HTML source.

Currently I am not sure whether your server got block this Vimeo video provider or not, you can consult this to your webhosting provider.

What I remembered is that I did add a video link yesterday on my personal page, i see that you did the same so this problem only shows up when members using a page try to add video or audio.

It actually happen on the story form there, you can watch my video here : http://take.ms/vdZEc

It would be best if you can pass my previous reply to your webhosting provider, they should know which part restricted this.

For now lets focus on the Vimeo video link first, but basically audios and video issue will be the same.

Okay, I will wait on the answer from my hosting provider. I've send them a copy of your message. Unfortunately they are not as fast as you guys are.

But to give you a heads up: I just added via the video-button a YouTube video on the Artists Promo page (My promo Page-laura vinson and free spirit) and nothing happened then I added the same link via the video-button to the personal page of Laura Vinson and the clip shows up.

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Perhaps you can share with us that YouTube video link so I can check further on this?

Hi Arlex, I added a few screenshots of videos that I added yesterday that do work.
One youtube link and one vimeo link. I added the links on personal accounts.

When I tried to add them being logged in as a member to a PAGE it didn’t work.
https://whoisontour.org/dashboard/my-promotion-page/7-wiot-editor/videos/

This is the Vimeo link that works on the personal account
https://vimeo.com/mcent/myroltourdoc

This is the youtube link
https://www.youtube.com/watch?v=3w-N5aZ5oeE

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Hm, is it your hosting did fix something on your server? Because I wondering what is the issue caused this in earlier.

By the way, regarding with your current issue, it seems like this following htaccess rules caused this redirection issue :

[gist type="php"]
#Rewrite to add slash
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} !(.*)/$
RewriteRule ^(.*)$ https://whoisontour.org/$1/ [L,R=301]
[/gist]

Currently I am not sure whether it will cause other issue if I remove this or not, but you can try remove this above rules from your .htaccess file then try create new video again and see how it goes.

Hi Arlex, this fixed the issue with adding a Vimeo video to a PAGE!!

This rule in the htaccess was added because search engines gave my site a penalty for not have slashes at the end of my urls.

My hosting provider is looking into the 503 error now.

Thanks for getting back that fix helped much you here.

Based on what I know Google shouldn't really clear about this whether your page URL got trailing slash at end of the URL or not if that page URL is not point to your site directory folder.

If Google still send an alert to you regarding this after you remove those above .htaccess rules, perhaps you can update us because I would like to see what Google mention about this.

Hi Arlex,

In the meantime my provider contacted me and asks how to replicate the 503 error.
Do you know how we can replicate the error? I didn't got any warning anymore since we fixed the redirect slash problem.

Cheers
Eric

I remember last time I hit that 503 error is only happen if your server keep return 406 Not Acceptable error when create new video/audio from the story form, then after that 5 minute ago, your site unable to access it and just return this 503 error.

I also believe when you solved that redirect slash problem then you should no longer hit this 503 error anymore, maybe for now you can monitor it again and see how it goes.

Hi Arlex,

Thanks for your advise. I will wait to see how it goes. The whole website is running more smoothly now since we (you) fixed this.

I keep you informed.
Cheers
Eric

Thanks for updating us on this Eric