By Mel on Monday, 09 October 2017
Posted in General Issues
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Hi,

I upgraded Joomla to 3.8.1 the other day and was no longer able to access my Administrator menu items. I was getting the error:

Call to undefined method JModuleHelper::isAdminMultilang()

After a few days I have finally found the cause. I added the following code


$class = new ReflectionClass('JModuleHelper');
echo $class->getName() . '
';
echo $class->getFileName() . '
';
die();


to my administrator/templates/isis/index.php which identified a PayPlans module as the culprit. I changed the folder name to see if my menus worked and they did.


The problem is caused by this:
/home/mysite/public_html/plugins/payplans/moduleaccess/moduleaccess/joomla/abstract/j35/module/helper.php

At the moment it is currently disabled, but obviously it must be needed so hopefully there is a solution?

Kind regards

Mel
Hey Mel,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at http://stackideas.com/dashboard/site so you don't have to provide these information all the time
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Monday, 09 October 2017 22:08
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Hi Mark,

I have added the details and enabled the access. Including ftp.

Mel
Mel
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Monday, 09 October 2017 22:20
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Hey Mel,

Ah, it looks like your moduleaccess plugin is outdated I have updated the plugin for you via the App Store in PayPlans and it works fine now.

Can you give this a try again?
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Monday, 09 October 2017 23:21
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Hi Mark,

thank you! I didn't realise we have to update the plugins, I thought they would have notifications when they needed updating.

Stupid me.

I can access the menus now
Mel
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Monday, 09 October 2017 23:33
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Hey Mel,

Apparently, it doesn't show any notifications in PayPlans when your apps are outdated. In the next major milestone of PayPlans, we are revamping the whole app store :x
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Monday, 09 October 2017 23:44
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Thats good to know - I better go check that the other apps are up-to-date too.

Mel
Mel
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Monday, 09 October 2017 23:55
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Thanks Mel, will mark this thread as resolved
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Monday, 09 October 2017 23:59
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