Hey Jay,

Do you have the error logs? An internal server error is pretty generic and it doesn't really say what issue it is

Hey Mark,

Sorry my good sir but no errors are showing in the error log. I made sure to reset error log before purposely causing the 500 Internal Error by loading the Browse All Users page and nothing showed for recent. I know the error logs are working because I have another site on same server with some minor issues and those errors actually report.

Do you have anything else worthy of trying? What I know is this problem is specifically geared towards the browsing of All Users. Everything else seems to working as expected.

Hey Jay,

Thanks for getting back to me on this and apologies for the delay of this reply, got caught up with lots of tasks last night

I have applied some fixes for you on your site. Can you try this again?

Mark,

Thanks for your assistance. What you did worked.

You may want to comment with the solution then I'll mark it with the 'Accept Answer' button. Lol.

Mark,

Again I generously thank you for your expertise. For your notes, my hosting company also replied with what they thought could've led to a solution.

01/12/2016 6:42 AM EST iPage

Comment:
Hello Jay,

We are sorry for the inconvenience caused to you. I have verified your issue and I was able to replicate your issue. The permission for your account was not set correctly. I have corrected the permissions and now the website is working fine without any issues. Please verify the same from your end after clearing the browser cache and cookies. To learn more about clearing the browser cache and cookies, please refer the following link: http://www.ipage.com/knowledgebase/beta/article.bml?ArticleID=1799

If you have any further queries, feel free to contact us. We are available 24x7.

Sincerely,

Trishna H
Technical Specialist

Hm, it has nothing to do with permissions But I think the error message needs to be logged somewhere though.

Mark,

When my hosting company escalated the ticket, it was due to the fact they were unable to see anything in their error logs. The funny thing is you and them were able to replicate the issue. Even funnier is you both came to a solution where all of sudden both of you started to see it work. However I believe this is just a situation where iPage just got lucky when they started to look into it, but you found a solution that worked.

Thanks

Haha, yeah but it's definitely a "bug" in EasySocial

I gotta say you guys are doing really well with Support. If you guys ever need a positive statement for any reason, I don't mind giving a testimony. However I still got quite a bit of ways to go, so i'm sure you'll be hearing from me again before too long. Lol.

Have a wonderful day.

No problem at all Jay, thank you for your kind support